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Customer Service Rep

2 weeks ago

Winnipeg, Canada Mr Rooter Plumbing of Winnipeg Full time

**Customer Service Representative / Dispatcher - Weekdays**

**NO NEED TO APPLY IF YOU APPLIED FOR WEEKEND POSITING**

Do you consider yourself a hero? Like to talk to people and make their day? Then you might be a perfect fit for Mr Rooter Plumbing

As a Customer Service Representative, you are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

**Specific Responsibilities**:

- Receive incoming calls in a professional and courteous manner
- Prioritize and coordinate the scheduling of services to be dispatched to various technicians.
- Coordinate delays in schedule with customers and service technicians
- Other office and field support as required

**Job Requirements**:

- **Minimum 3-5 years office experience**
- **1-2 years of dispatcher experience would be considered an asset**
- **Must be proficient with Apple products**
- Experience with Service Titan or similar Customer Relationship Management Program would be an asset
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Team player who can work independently

**Hours**: Monday to Thursday (10 Hrs) or Monday to Friday (8 Hrs)

**Benefits**:Benefit package after 3 months, staff events, on-site gym and a fun environment.

**To apply**:
Send Resumes to

Attention: Andrew

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Morning shift
- No weekends

**Experience**:

- dispatching: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person