Bilingual Customer Service Specialist

2 weeks ago

Winnipeg, Canada Alero Worldwide Full time

**Description**

As a Bilingual Customer Service Representative, you will be responsible for answering calls from our clients and their members in a professional, courteous, and prompt manner; updating their information in our systems and ensuring that their requests on orders, are accurately recorded for our warehousing and dispatch teams.

**Key Responsibilities**

Communicate Issues with Account Reps
- Assist Account Reps with Daily Updates upon Request
- Weekly Meeting to report trends that are being noticed.
- Help Sort & Scan PODs
- List key points and job functions
- Must be detailed orientated.
- Understand and maintain work priorities.
- Follow all safety guidelines and use appropriate PPE at all times.
- Other duties as assigned.

**Skills / Experience / Required Qualifications**
- Customer service / call centre experience
- Bilingual (French & English)
- Exceptional customer service skills with a strong “customer first” attitude
- Good organizational skills and strong time-management techniques
- Works well under pressure and in a fast-paced environment.
- Knowledge of MS suite of programs and special in-house menu based systems
- Display high ethics, character and commitment to business policies and decisions
- Display initiative in handling problems, be a team player and support changes

**About**:
Alero Worldwide is dedicated to providing quality relocation and distribution services to both commercial clients and retail customers via our family of brands. Our company handles all aspects of relocation including household goods packing, moving and storage, to all local, long distance and international destinations. In addition, our company offers a full roster of third-party logistics solutions such as freight, warehousing and deluxe in-home delivery. With branches in the Greater Toronto Area, Winnipeg, Regina, Edmonton and Calgary, Alero Worldwide is a proudly Canadian company that has exceeded customer expectations since 1991. At Alero Worldwide, we are passionate about delivering quality services, to every customer, without exception

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