Customer Service Reps/not-for-profit Support

5 days ago

Winnipeg, Canada Sutherland Full time

**Company Description**
Do you enjoy solving problems by connecting people with the answers they need? Can you efficiently and effectively address the varied needs of a variety of callers who need assistance? Do you have a passion for helping people?

**Join Us.**

We’re Sutherland, and we’re now seeking compassionate customer service reps to join us in supporting one of our newest customers, a nonprofit organization that processes scholarships for students attending K-12 private schools.

We offer:

- Attractive hourly rate
- Extensive benefits
- Generous paid time off
- Growth opportunities

**Qualifications**
- At least one year customer service/call center experience
- English proficiency (a language assessment will be required)
- Strong communication and problem-solving skills with a focus on delivering an excellent customer service experience
- The ability to remain empathetic, personable and compassionate during sometimes difficult, tense situations.
- Self-motivation, detail-orientation and the ability to multitask.
- Accurate typing and keyboard skills; comfort with PC/internet navigation

**IMPORTANT NOTE**: This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

**Additional Information**
**_
About us:_**
- As a digital transformation company - and _**_Great Place to Work _**_certified - Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers._
- #SP_

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