Office Administrator/service Dispatch

1 week ago


Saanich, Canada Island Temperature Controls Ltd. Full time

**CORE SKILLS AND RESPONSIBILITIES**
- Ability to remain calm, friendly, and analytical during periods of heavy call volumes.
- Effectively type with a high level of proficiency (50WPM or better)
- Highly proficient with Microsoft Office suite (particularly Excel) and able to readily learn new software.
- Ability to perform responsibilities in a thorough, accurate and complete manner.

**REGULAR DUTIES**
- Transcribe completed technician reports into ERP to be attached for customer invoices in timely manner.
- Maintain and update Maintenance contracts to ensure accuracy and clarity.
- Dispatch service personnel and equipment in accordance with existing service agreements.
- Build rapport and productive working relationships with customers, vendors, and other outside contacts.
- Inform Service Manager / Supervisor of work progress, customer relations, field personnel relations, material administration and other matters effecting service operations.
- Respond to customer service requests and dispatch service personnel as required.
- Develop understanding of common trade practices and components in order to accurately track and close out service requests.
- Administrative filing and assistance as needed.

**Job Types**: Full-time, Permanent

Pay: From $25.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person


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