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Projects and Process Improvement Specialist, Global
2 weeks ago
For the first 1-2 years, the role will focus on project management of the rollout and transition of Shared Services (SSC) model (Accounting, HR, Payroll admin, Benefits admin) on a global scale. The role is responsible to plan, manage, monitor, and implement SSC rollout in parallel with the Oracle Fusion systems implementation. The role is expected to effectively manage the transition of services from Business Units to Shared Services. Will work closely with the Business Analyst team, External Consultants, SSC teams, SMEs, and the Business units in driving solutions and execution on project deliverables.
After the global shared service rollout, this role will expand in scope to include driving and leading process improvements initiatives, Service Level & KPI management, and Training & Development lead.
- Creation project plan, rollout of plan and provide reporting on project progress.
- Develop and maintain all necessary project documentation to meet requirements.
- Plan, organize, document, implement, coordinate, and schedule all appropriate work and the development of assigned projects/tasks including communication and testing plans as well as manage both internal and external resources.
- Liaison with the business and various stakeholders to clarify requirements, offer solutions and address concerns.
- Support the initial implementation of new systems to follow up and resolve issues.
- Plan and manage process improvements, implementations and/or system upgrades, enhancements and/or installations, support projects and standardization projects or any other SSC initiatives
- Provide status updates as necessary and attend or initiate meetings as needed, taking minute notes and driving meeting objectives are met.
- Provide input and write Standard Operating Procedures, and map out process workflows, RACI
- Implement best practices for implementing changes and communicating changes,
- Monitor the status and completion time of all assigned projects.
- Strong relationship management skills across all organizational levels. Ability to work with senior level stakeholders, clients, vendors, and external auditors.
- Understanding and experience in delivering organizational change
- Ability to quickly understand a business area and/or a problem.
- Co-ordinate the management of milestones, actions, issues, risks, and decisions of the transition activities
- To ensure trainings happen wherever applicable and documentation is created.
- Ensure that all areas of Finance Operations (SSC and BU) are ready for transition of new services/solutions
- Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues
- Manage interdependencies and escalate in case of delays in timeline or budgets
- Manage communications with all stakeholders to ensure an effective handover of new/changed Services into production/operations environment and the internal and external stakeholder user communities
- Be responsible for Global shared Services strategic roadmap initiatives, designing and implementing new processes, and work on improving current processes.
- Manage ad hoc projects /initiatives as assigned.
- Manage the training and development mandate for SSC (including developing and monitoring; guidelines, policies, SOP’s, process flows, and training material).
- Support management to ensure KPI and service levels contained in the SLA’s are being delivered and reported and will work with various stakeholders to drive continuous improvements on the KPI’s.
- Manage the SSC internal website and its content.
**To succeed you will need**:
- Bachelor’s degree or local equivalent or equivalent work experience
- PMO certification or equivalent experience
- Lean methodology (ie. Kaizon, Six Sigma, Total Quality Management)
- 5+ years of experience in managing and successfully delivering large complex Oracle Financials projects (including large, cross functional, geographically dispersed teams) and successfully transitioning Shared Services
- Strong fundamentals understanding of Oracle Fusion, with 3+ years of hands on experience
- Intermediate -advance level Excel, Power Point, Visio
- Strong working knowledge of Accounting, Payroll admin, Benefits admin, AP processes
- Effective communication skills: Succinct, structured, and clear -both verbally and written
- Growth mindset, embrace changes, challenges the statue quo, open minded
- Combination of structure and agile shifts on workload
- Professionalism and collaborative approach is a must
- Experience in producing executive level dashboards reporting’s and presentations.
- Strong delivery and accountability ethos
- Experience managing multiple projects in multi-country operations
- Proven ability to prioritize, set, and meet deadlines while working under tight constraints and a strong ability to manage multiple tasks to completion at the same time
- Self-starter, works well with minimum supervision
- Well-deve
