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IT & Business Process Optimization Specialist

3 hours ago

Vaughan, Canada Campisi LLP Full time

**About Us**

We are a leading personal injury law firm located in Vaughan, Ontario, dedicated to helping injured clients rebuild their lives. With a team of approximately 50 professionals—including lawyers, clerks, and administrative staff—we pride ourselves on our compassionate service, attention to detail, and innovative approach to legal operations.

**Position Overview**

The **IT & Business Process Optimization Specialist** plays a dual role within the firm: providing hands-on support for the firm’s day-to-day technology needs, and leading continuous improvement efforts to enhance efficiency, security, and performance across systems and workflows.

**Key Responsibilities**

**1. IT Support & Maintenance**
- Serve as the on-site technical support resource for all staff, handling day-to-day IT issues including computers, printers, phones, internet connectivity, routers, and office wiring.
- Set up, configure, and maintain workstations, hardware, and peripheral devices for new and existing staff.
- Ensure network reliability and coordinate with vendors for upgrades, outages, and repairs.
- Manage office technology inventory and lifecycle (e.g., laptops, monitors, headsets, accessories).
- Support meeting room setups, including video conferencing tools and shared screens.

**2. Vendor Coordination & Relationship Management**
- Act as the key liaison between the firm and the off-site IT service provider to ensure timely resolution of tickets, clear communication, and mínimal disruption to daily operations.
- Track recurring issues and work collaboratively with vendors to improve response times and root cause resolution.
- Oversee technology contracts, renewals, and vendor deliverables where applicable.

**3. Business Process Optimization**
- **Legal & Process Analysis**: Analyze existing workflows and identify opportunities to streamline operations through technology, automation, and improved process design.
- **Process Design and Technological Implementation**: Evaluate and recommend software tools, AI integrations, and workflow enhancements that support legal operations, client communication, and document management.
- **Stakeholder Collaboration**: Collaborate with legal and administrative teams to map out pain points, test process improvements, and document standard operating procedures (SOPs).
- **Training & Support**: Support implementation and adoption of new systems or upgrades by training staff and developing user guides.

**4. Research, AI & Innovation**
- Conduct market research on new technologies and prepare business cases or recommendations for adoption.
- Pilot and test AI-driven tools for document analysis, time tracking, or automation within programs such as **Filevine, Time Matters, PC Law, Citrix, PrimaFact, Microsoft 365, and Alexi**.
- Collaborate with leadership to align technology initiatives with the firm’s strategic goals.

**Qualifications**
- Post-secondary education in Information Technology, Computer Science, or a related field.
- 3-5 years of experience in an IT support, systems administration, or business process improvement role.
- Previous work experience in a law firm, legal setting, with a focus on Personal Injury considered an asset.
- Proven ability to troubleshoot and resolve hardware, network, and connectivity issues.
- Familiarity with legal practice management or document management systems (e.g., FileVine, Time Matters, PrimaFact) an asset.
- Strong understanding of Microsoft 365, including Teams, SharePoint, Power Automate, and Excel.
- Excellent communication and interpersonal skills; able to translate technical language into user-friendly guidance.
- Experience managing vendor relationships or coordinating external IT service providers.
- Interest and knowledge in AI tools, automation, and process optimization.

**Job Types**: Full-time, Permanent

Pay: $90,000.00-$110,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person