Manager, Process

Manager, Process & Technology Improvement (Non-Union)
Full-time, 35 hours/ week, Hybrid
At Alectra, we’re not just about powering communities; we’re about empowering our people. We prioritize well-being through a culture that fosters collaboration, innovation and continuous growth. We believe in providing a supportive and inclusive environment where everyone can thrive and make an impact.
Are you a dynamic leader with a passion for process optimization and technology integration?
The Manager, Process & Technology Improvement plays a crucial role in enhancing Distribution Design’s operational efficiency. This position involves leading initiatives to optimize business processes and leverage technology, ensuring the organization remains competitive and aligned with long-term goals. The Manager will collaborate with cross-functional teams to identify improvement opportunities, support technology implementation, and foster a culture of continuous improvement and innovation.
What you’ll do
Process Optimization and Improvement
- Lead efforts to map and analyze processes, identifying inefficiencies and bottlenecks.
- Design and implement process improvements to boost productivity and enhance service levels.
- Develop and execute strategies for process modernization in alignment with business objectives and long-term growth.

Technology Integration and Management
- Manage the integration of new technologies and systems, ensuring alignment with organizational goals.
- Oversee the evaluation, selection, and implementation of new tools and systems in collaboration with external vendors and technology partners.
- Ensure that all technology changes comply with industry regulations, standards, and organizational policies.

Leadership and Team Development
- Provide leadership and guidance to teams, fostering a culture of innovation and continuous improvement.
- Oversee the development and delivery of training programs, ensuring team members are equipped to adapt to new processes and technologies.
- Lead and support change management efforts, guiding teams through transitions related to new systems and processes.

Collaboration and Stakeholder Engagement
- Work closely with Operations, Procurement, IT, Finance, and other departments to develop solutions aligned with organizational goals.
- Act as a liaison between technical and non-technical teams, ensuring process changes are understood and accepted.
- Collaborate with stakeholders to anticipate and mitigate potential risks associated with new technologies and process changes.

Project Management and Performance Evaluation
- Plan, coordinate, and oversee modernization projects, ensuring completion on time, within budget, and meeting quality standards.
- Use data-driven insights to assess the effectiveness of process changes and technology implementations.
- Establish and track key performance indicators (KPIs) to measure the success of modernization efforts.
- Prepare detailed reports and present findings to leadership, supporting informed decision-making.

**Corporate Values and Conduct**: Demonstrate professional conduct and align with Alectra’s core values of safety, teamwork, and customer focus.
**Other Duties**: Perform additional tasks as assigned to support operational objectives
Who you are
Education & Technical Knowledge
- Bachelor’s degree in Electrical Engineering, Computer Science, Information Technology, or a related field (preferred), or Engineering Technologist Diploma with C.E.T. designation.
- Valid class “G” driver’s license.

Experience
- Minimum of 5-7 years of experience in process modernization or technology integration in distribution design or a utility industry.
- Proven experience leading process improvement projects in a fast-paced environment.
- Demonstrated supervisory or leadership experience.

Skills/Abilities/Competencies
- Strong leadership abilities, with a talent for engaging, developing, and motivating teams.
- Excellent verbal and written communication skills for presenting ideas and results to senior leadership and stakeholders.
- Experience in planning and executing change initiatives, helping teams adapt to new technologies and processes.
- Comfortable working in a dynamic environment with a strong ability to adapt to evolving business needs and technological advancements.
- Strong drive to innovate and challenge existing processes to improve efficiency.
- Excellent project management skills with experience managing complex cross-functional initiatives.
- Problem-solving mindset with the ability to identify root causes and propose innovative solutions.

Where you will work
- Hybrid: This role is based in a hybrid environment, allowing for a mix of remote and in-office work to support team collaboration and business needs.

Who we are
As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our