Administrative Associate

**Administrative Associate**

**Location**:this posting is for an existing vacancy in Wellington-Altus’s Winnipeg office.

**Our organization**:
Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and Wellington-Altus Private Wealth Inc.—the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With more than $35 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.
- _Investment Executive 2024 Brokerage Report Card._

**The opportunity**:
Reporting to the Investment Advisor, the Administrative Associate will participate in a broad range of administrative and operational projects and tasks to support the efficient and successful operations of the team. The Administrative Associate will act as a resource person for Associates and Advisors on the team, and will do so by completing administrative tasks, reporting, and account-related activities for the team.

**Key responsibilities include**:

- Assisting licensed professionals in managing client relationships by responding to inquiries, scheduling appointments, and maintaining client records.
- Serving as a point of contact for clients and ensure their needs are addressed promptly and effectively.
- Acting as a liaison between clients and licensed professionals, conveying messages and coordinating follow-up actions.
- Addressing client inquiries, concerns, and service requests in a timely and professional manner.
- Working with advisors to develop and distribute client communication.
- Acting as a general administrative and operational resource for Associates and Advisors (ex: printing statements, tax slips).
- Assisting in preparing Advisors and Managers for client meetings, including preparation of account-opening documentation.
- Completing a variety of administrative tasks related to account management such as preparing DocuSign information.
- Preparing daily reports for the Investment Associates and Investment Advisors.
- Providing information, where requested and approved by an Associate or Advisor, on the status of a client’s account and provide account balances, quotes and other marketing information.
- Maintaining client files, ensuring that all documentation and notes are compliant with industry regulations.
- Performing general administrative tasks (ex: prepare letters, client communication pieces, etc.)
- Proactively stay informed and up to date regarding Company policies and procedures and compliance updates.
- Supporting office operations through supply ordering, managing courier service, deposits, etc.
- Performing other duties as assigned.
- A college diploma or bachelor’s degree in business administration, accounting, finance (or related field), or equivalent work experience.
- 1 to 3 years’ experience in a customer/client-service facing role.
- Equivalent combination of education and experience may be considered.
- Experience in the wealth management sector or other regulated industry is an asset.
- Proficiency with the MS Office suite, including Word, Excel, PowerPoint, Teams, and Outlook.
- Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day-to-day work and long-term goals.
- Commitment to ethical conduct and integrity in all client interactions.
- Excellent attitude and commitment to providing extraordinary service.
- Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).
- Excellent problem-solving skills.
- Strong organizational skills and attention to detail.
- A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.
- Strong critical thinking and written and verbal communication skills.
- An ability to maintain the highest levels of confidentiality.

**Conditions of employment**:

- Must be legally eligible to work in Canada.
- A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

**To apply**: