Associate Manager, Administration

**Job Description**:
Reporting to the Director of Individual Savings and Retirement Income, the Associate Manager, Administration is responsible for leading a dedicated team that supports the administration of segregated fund related products. This position is focused on providing the highest level of service to our field partners, clients and business partners while supporting the development and performance of the team.

**What you will do**
- Effectively managing the day to day accountabilities of one of our segregated fund teams including workflow distribution, issue resolution, team development and performance management
- Resolving escalated calls/questions received from advisors/clients
- Managing budgets, salary administration, headcount and employee records such as vacation, overtime and earned time
- Conducting regular team and one on one meetings with staff to support team and individual performance and development
- Coaching stakeholders through change initiatives
- Ensuring audit controls are in place and being followed with a focus on quality results
- Modeling behaviours that demonstrate a strong customer focus such a sense of urgency and desire for customer satisfaction seeing issues through to resolution
- Motivating the team to achieve peak performance and achieve their full potential

**What you will bring**
- A career progression that demonstrates experience and knowledge related to the investment industry (segregated fund products preferred) and ability to provide exceptional customer service and coach others to achieve excellence in the field
- Experience as a leader demonstrating the ability to develop, coach, recruit and manage the performance and results of a team of administrative professionals
- Ability to successfully identify and resolve complex and escalated issues from advisors and clients
- Ability to self-manage, prioritize and organize work to meet deadlines in an unstructured and constantly changing environment
- Ability to communicate effectively both verbally and in writing adapting to the unique needs of various stakeholders
- Well developed interpersonal skills demonstrating an ability to foster and maintain positive working relationships with all stakeholders while working both independently and as part of a team
- Strong analytical skills and eye of for continuous improvement opportunities

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

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Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_