Parts Administrator

Join a Canadian success story with over 500 team members that is still growing strong after 65 years

We cater to the rental needs of General Contractors, Subcontractors, Residential homebuilder as well as anyone looking for construction equipment rentals including heavy equipment, heaters, scaffold, fencing, lawn/garden and general tools.

Stephenson’s Rental Services is a total solutions provider focused on our people and our customers. We are seen as the “Unwavering Ally” and believe that simplicity is the key to unlocking greatness. We push past obstacles to help people be their best. **Our people thrive** in a stable/growing business and within a culture that is based on our values including Respect, Passion, Simplicity, Progressive Thinking and Family Focused.

We are currently looking for a **Parts Administrator** to join our team at our location on Bridgeland Avenuein **Toronto, ON**

**We offer**
- Competitive hourly wages plus bonus opportunity.
- Participation in exciting discount programs.
- Attractive company paid for benefit package after 3 months.
- Opportunity to participate in company matched retirement savings plan.
- 42.5 hours per week - Monday-Friday with occasional evenings and weekends when needed.
- Guaranteed hours, no seasonal layoffs, local driving.
- Uniform and boot allowance provided.
- Any required training provided.
- Opportunities to grow from within.

**Job Summary**

The Parts Administrator supports the branch Technicians and Manager by maintaining accurate and time-sensitive inventory controls. This includes: placing orders, maintaining designated inventory levels, monitoring delivery schedules, coordinating shipments, etc. The incumbent will also be responsible to assist with customer inquiries.

**Requirements**:

- High School Diploma or equivalent
- Valid Ontario G-Class license with clean abstract (current within 30 days).
- 2 years of Customer Service and/or construction equipment rental experience.
- Must possess excellent service skills and enjoy working in a fast-paced team-oriented environment

**Responsibilities**
- Effectively transfer product knowledge to customers. This includes explaining features and benefits, safe operating techniques and promoting related accessories or products.
- Probe customers for requirements and meet or match those needs with Stephenson’s rental products and solutions.
- Seek sales opportunities on a consistent basis.
- Ensure that every customer is treated in the same fair and consistent manner and resolving issues as they arise.
- Drive in-store merchandising initiatives including pricing, inventory control, product placement, etc.
- Follow all paperwork procedures related to the delivery and pick-up of products for customers.
- Maintain closeout of work orders, upkeep of status codes, send out billing information and track customer damage reports.
- Work to resolve and address all shipping and/or invoice queries.
- Maintain all inventory control documents to preserve the integrity of the Rental Management computer system.
- With the Manager, monitor account disputes, monthly billing, over-due accounts, invoicing, etc.
- Participate and ensures daily “COMPASS” is completed.
- Adhere to all Company safety standards and any customers safety standards.
- Use Personal Protective Equipment (PPE) as required by the Company.
- Report any workplace hazards and help to eliminate them.
- Maintain knowledge of relevant legislated standards such as WHMIS, Transportation of Dangerous Goods, etc.
- Participate, review and sign-off on any new polices distributed with respect to safety.
- Operate company vehicles in accordance with all Municipal, Provincial and Federal laws.
- Promote safety to all Staff, Customers, Suppliers and Contractors.
- Attend mandatory training programs that relate directly to the Health and Safety of the position. In some cases, this will be on the employees own time outside of working hours.
- Other duties and responsibilities as assigned.

We would like to thank all that apply Please note that only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)