Customer Service Coordinator

1 week ago

North York, Canada Advance Marble & Granite Ltd Full time

Advance Marble & Granite is looking for a Customer Service Coordinator to join our dynamic team in GTA. We want someone who is enthusiastic about the role and can always provide a high level of customer service to AMG’s clients while striving to achieve business targets through excellent communication.

**Our Core Values**
- Delivering BEST Through Service
- Maintaining a Positive Team and Family Spirit
- Honest and Transparent Communication
- Be Enthusiastic and Determined
- Embrace and Drive Change

**Why AMG?**
- Inclusive work culture
- Our Flexible Work Policy - We recognize the importance of work-life balance and encourage you to prioritize the balance in yours. We support you both on and off the job
- Our unique operation philosophy and avant-garde technology
- Excellent career opportunities
- We are growing fast and looking for people to join our wonderful team. We recognize our employees for every step they take
- A collaborative culture and a workforce filled with good and helpful people. We work like a family. Discover the innovative way and be a part of our journey
- A Canadian success story
- We’re proud to wear the red and white of this beautiful country and show the world what Canada has to offer
- Fun and diverse workplace to grow your career-Get together events from Friday lunches, summer picnics, and Christmas parties
- Daily management of our in-house service schedule
- Manage efficient geological delivery of service calls
- Assist customers with questions, problems, and general information
- Investigate and solve site issues
- Maintaining relationships with site supervisors on active projects
- Ability to troubleshoot issues
- Defer client inquiries to appropriate members of the CSR Team
- Communicate brand identity and corporate position
- Update departmental tracking sheets with accurate messages and data

**Essential Requirements**
- Proven experience as a customer service coordinator
- Experience in the Stone Industry is a huge asset
- Working knowledge of office equipment, like computers, phones, printers, and fax machines
- Proficiency in MS Office (Outlook, Teams, and Excel in particular) is a must.
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills

**Preferred Qualifications**
- At least 2 years of customer service experience

**PERKS AND BENEFITS**
- Salary best in the industry based on level of experience
- Continuous learning and training opportunities
- Open-door policy
- All tools and equipment to effectively perform duties
- Health & Dental benefits after three months

**About Us**

We are one of GTA’s booming construction industry. We opened in 2008 and have forged a reputation as a leader. We supply high-quality stone materials to site supervisors, contract managers and construction VPs. We serve our customers with three principles in mind.
- Quick Turnaround
- Competitive prices
- Unmatched Customer Service

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- North York, ON M9L 1X9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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