Quality Supervisor

**Company Introduction**

**Arrow Machine and Fabrication Group** is an engineering-focused solution provider of machined castings, fabrications, and assemblies.

We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries.

We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.

**Group Division**

For more than 45 years, **CGL Manufacturing** has been a supplier of choice for OEM customers in the Material Handling, Rail, Construction, Forestry, Agriculture, Mining and Defense industries. With operations in both Canada and China, our focus is safety, quality, delivery, cost and the environment. Our mission of good parts on time along with strong customer relationships and company performance will continue our history of growth.

**YOU HAVE OPTIONS, WHY CHOOSE CGL**:

- Competitive wages with incentive plan
- A challenging high mix, low volume non-automotive production environment
- Steady, full-time non-seasonal work in a growing company
- Inclusive and open to everyone
- Comprehensive benefits package - dental care, vision care, extended health care
- Fully funded RSP (no matching required), funded LTD program
- Annual scholarships for team member or their children enrolled in college, university or trade school

**SIGNING BONUS FOR DIRECT HIRES: $200 UPON HIRE AND $300 BONUS UPON SUCCESSFUL COMPLETION OF PROBATION PERIOD**JOB DESCRIPTION: Quality Supervisor**

**REPORTING TO: Director of Quality**

***: Reporting to the Director of Quality, the incumbent is responsible to supervise and co-ordinate the activities of the Quality department employees who are responsible for the inspection, auditing, and final approval of machined products. In this role, the incumbent’s mandate will be focused on safety, meeting customer quality specifications, maintaining harmonious labour relations and demonstrating leadership by implementing continuous improvement processes.

**PRIMARY RESPONSIBILITIES**: The incumbent is responsible for the evaluation, recommendation, development, maintenance, and implementation of standard operating procedures for inspecting raw materials, work-in-progress and finished goods based on their respective specifications. The incumbent will support the CGL team and our OEM customers by undertaking the following:

- Manage and develop staff within their department.
- Mentor, coach, counsel, train, and lead all assigned shift personnel to foster a safe, organized, productive, collaborative work environment.
- Responsible for all quality activities in a build to print CNC machining and weld and fabrication environment.
- Participate and help to drive corrective and preventative activities because of internal or external concerns to “error proof” future production runs whenever possible.
- Evaluate and recommend process improvements to increase operational efficiencies by conducting, on an ongoing basis, analyses of Quality Control and production data to ensure that all products and services attain or exceed customer specifications.
- Participate as required with APQP and PPAP review and acceptance of supplied product plus submission of OEM customer PPAP packages.
- Participate in all shop floor calls for support when production is having an issue with tooling, process, materials, and inspection to contribute to a team driven expeditious solution.
- Manage the workflow and prioritize available CMM time to ensure production first off demands and PPAP/ISIR demands are prioritized in case of conflict.
- Support various QA data systems to make information accessible to measure department performance.
- Manage department shift schedules and overtime requirements to continually support production.
- Directly and physically support the department in maintaining the various staging area’s out front of the QA department.
- Continually monitor and push within QA the final sign off and approval of all parts production has reworked.
- Other duties as required within the general scope of a QA department.

**DESIRED EXPERIENCE/ QUALIFICATIONS**:

- 5 + years Quality Supervision experience working in a low volume, high-mix CNC manufacturing environment.
- Knowledge of ISO 9001 requirements
- Working knowledge of CMM operation with PC-DMIS and QUARTIS software and a strong ability to read, interpret reports and guide correction adjustments.
- Strong working knowledge of CNC machining in both turning and milling and use of all precision measuring equipment as typical with precision machining.
- Strong trouble shooting skills to be able to understand, evaluate probable causes and drive permanent corrective actions to prevent re-occurrences.
- Previously demonstrated skills in onboarding training with new employees re