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General Manager
2 weeks ago
**Are YOU ready to propel your career and experience higher levels of professional engagement? Are you interested in learning valuable new skills while leveraging the skills you've already acquired? Do you thrive in an optimistic, collaborative and entrepreneurial work environment? Would you relish the chance to contribute in a significant way to a young, dynamic and fast growing company? Do you dream about being part of an organization that holds its culture, its belief in people and its support of high performing teams at the very heart of its existence?**
Imagine an exciting and rewarding career managing a newest hotel with an expanding family business in Canada. Our goal is to make our guests feel welcome, to provide the highest quality experience, and to respond to our guests' every need in a professional and authentic manner.
BIG PICTURE:
The General Manager is charged with general oversight of all hotel operations for this newest hotel. we will provide hands on leadership in facilitating guest experiences that exceed expectations, while revenue is maximized and expenses are effectively controlled. The GM will establish daily priorities and will support and direct the on-going activities of department heads in key functional areas such as administration, the front desk, housekeeping, and maintenance to ensure that all operations run smoothly and efficiently.
RESPONSIBILITIES:
You will have complete responsibility for all hotel operations.
Oversee sales and marketing initiatives
Recruit, train and support all associates and ensure optimal performance in accordance with established hotel brand standards
Compliance with Federal & Provincial Labor laws
Ongoing review of staff to ensure adherence to established policies and procedures
Establish and maintain open collaborative relationships with team members, partner General Managers, and owners
Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
Oversight of Marketing, Front office, Guest services and community involvement.
Oversight of housekeeping and maintenance functions
Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
Participate in revenue management calls, sales calls and owner meetings
Balance cost controls with exceptional customer service and associate satisfaction
Manage vendor relationships and negotiate service agreements
Strive to deliver a consistent guest experience
Ensure employees are motivated and also satisfied with their work
Manage the room rates daily
Control payroll cost within predetermined parameters
Oversee effective use of hotel resources and breakfast/guest supply inventory
Pass Quality Assurance evaluations
**Qualifications**:
**3+ years minimum as Hotel General Manager or equivalent hotel experience**
**sales & marketing experience preferred.**
**Bachelor's degree or equivalent work experience**
**Excellent customer service**
**Knowledge of Marriott experience preferred**
**Pleasant, courteous, empathetic, fast acting, professional, friendly**
**Strong communication skills**
**Demonstrate organization and multi-tasking abilities**
**Able to work in a team environment**
**Familiar with common computer software programs**
**Ability to influence and achieve results in the areas of profitability and REVPAR**
**Highly motivated individual with strong leadership skills**
**Ability to hire, train, coach, guide, reward and develop staff, with emphasis on continuous improvement in guest service quality**
**Detail oriented, passion for service.**
**Local area market experience a plus**
**Job Types: Full-time, Permanent**
Work Remotely
- No
**Job Types**: Full-time, Permanent
Pay: From $1.00 per year
**Benefits**:
- Dental care
- Discounted or free food
- Extended health care
Work Location: In person
