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Client Coordinator

4 weeks ago

Vancouver, Canada Ideal Image Development Corporation Full time

Overview:
Ideal Image is North America’s #1 aesthetics’ brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image believes “confidence changes everything,” and its mission is to instill confidence by helping people look and feel their best taking a holistic, personalized approach to health and wellness that works from the inside out.

The role of the Client Coordinator provides assistance in the treatment and care of clients. The role prepares and/or updates the client’s medical record for their treatment. The role includes interacting with clients and may be required to help the medical professional in preparing the client or clinical setting for treatment

The company is headquartered in Tampa, FL.

**Responsibilities**:

- Assists Medical Professional in clinic by:

- Provides information, services, and assistance to clients in-clinic
- Verifies client information, medical history, and confirming purpose of visit in accordance with protocols
- Captures relevant information into client files/charts
- Provides clients with information on additional services
- Sets up appointments with client and medical professional with treatment questions
- Prepares and cleans treatment rooms for clients
- Greets clients and visitors into the clinic by standing and extending a warm welcome
- Establishes and maintains rapport with clients to ensure overall customer service satisfaction
- Answering client questions including scheduling appointments
- Checks client appointments in and out
- Collects any payments, if any are outstanding - ensure knowledge of payment system
- Ensures a thorough understanding of company policies and procedures
- Checks physical mailbox daily, processes any mail accordingly
- Provides clinic tours as needed to new clients
- Works collaboratively with Client Experience Team on client inquiries
- Works collaboratively with other cross functional teams and departments
- Secures client information by completing and safeguarding records in compliance with all laws
- Works with clients to relay instructions from medical professionals and answer questions about treatments
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
- Keeps supplies stocked
- Manages equipment repairs with vendors
- May assist in inventory intake and recordkeeping as outlined in the inventory guide
- File management including creation of medical charts, filing, ensuring effective documentation, storage management
- Assists with prescription ordering
- Maintains and updates job knowledge by participating in educational opportunities
- Adheres to professional standards, policies, and procedures; and federal, state, and local requirements
- Other Clinic duties as needed

Qualifications:
**Education/Training**:

- Requires a high school diploma or its equivalent

**Experience**:

- 0-1 years of healthcare or in a clinic setting
- Experience in a customer care or customer service setting
- Knowledge of clinic operations

**Technical or Administrative Knowledge**:

- Knowledge of clinic safety operational guidelines
- Knowledge of key administrative systems (i.e. Microsoft Office 365, POS, Salesforce, etc.)

***:
**Special Skills and Abilities and/or**:

- Must be flexible and adaptable and be able to thrive in a high-growth, dynamic environment
- Highest standards of accuracy and precision; highly organized
- Articulate with excellent verbal and written communication skills
- Ability to think creatively, highly-driven and self-motivated
- Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity
- Strong teamwork, partnership and leadership skills
- Excellent written and verbal communication

**Benefits**:

- Competitive compensation and bonus opportunities
- Discounted cosmetic services for employee, family, and friends
- Cosmetic products discount

Ideal Image offers a full suite of FDA cleared medical aesthetic and wellness treatments, all backed by a Lifetime Guarantee Membership. With an industry-leading national telehealth platform, consumers receive free virtual consultations seven days a week from 9am to 9pm and treatments at any of its 150+ points-of-care clinics. Ideal Image’s team of 800+ Medical Professionals deliver real life-changing results, having performed more FDA cleared aesthetic treatments than any provider in North America— 20 million and counting. Ideal Image’s aesthetic services include laser hair removal, body sculpting, Botox® and fillers, medical-grade skincare, and leading-edge skin rejuvenation services.

Ideal Image is an equal opportunity employer.

Vaccination against COVID-19 is required for all new hires unless they qualify for a remote, religious, or medical exemption.

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