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Client Support Specialist
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**Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 13 Please note, this is a 1 year temporary full time contract opportunity with multiple vacancies available. **Secondments are Welcome**: Click here for more details on secondment opportunities. **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: The Schulich School of Medicine & Dentistry provides outstanding education within a research-intensive, distributed learning environment where tomorrow’s physicians, dentists and health researchers and other scholars learn to be socially responsible leaders in the advancement of human health. The Schulich School of Medicine & Dentistry is the largest Faculty on the Western University campus and employs over 1,800-part time and full time faculty and over 1,500 staff. Information Services (IS) provides high quality Information Technology and Management services to the School of Medicine & Dentistry in support of the School’s mission. **Responsibilities**: **Qualifications**: - Education: - College diploma in Information Technology or related field - University degree in Computer Science preferred - A+, MCP and other relevant technology certifications would be an asset - Experience: - 1 year of experience providing technical support and customer service - 3 years of experience providing technical support and customer service preferred - Experience in an academic/health care environment an asset - Knowledge, Skills & Abilities: - Proven knowledge and excellent technical troubleshooting skills in common desktop software such as Microsoft Office, MS Teams, Zoom and modern web browsers - Strong skills in using and supporting modern desktop and mobile Operating Systems including Windows, Mac OS, iOS, and Android - Ability to work independently and collaboratively in a team environment - Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions - Applies new knowledge and skills to practical use on the job; furthers learning through experience in practicing new approaches and behaviors - Ability to understand customer needs and expectations and provide excellent customer service directly and indirectly to satisfy those expectations - Ability and willingness to stay abreast of technological development and adapt efficiently to emerging priorities - Demonstrated oral and written communication skills to effectively interact with technical and non-technical users from internal contacts up to senior management - Ability to write clear, concise procedural documentation - Able to build and maintain lasting relationships with peers, customers and key business partners - Maintains and applies up-to-date knowledge of discrete and integrated information systems elements relevant to your area of responsibility (hardware, software, and network) - Positive attitude with genuine customer service orientation **Western Values Diversity**: **Please Note**: We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
