Client Support Specialist

3 days ago

London, Canada London Health Sciences Centre Full time

**Posting Period**:

- Open: May 21, 2025

Deadline: June 3, 2025

Non-Union

**Department Name**:
**Client Support**

Client Support Specialists are responsible for troubleshooting first level requests/calls from hospital staff and physicians. Calls are taken either directly by telephone or redirected through a queue for onsite support. They resolve basic technical questions and work on hardware/software/printer/network problems related to individual computer access. Client Support Specialists may also be responsible for monitoring the hospital's Data Centre operations, to ensure availability, performance, security and reliability - Including operating procedures, system backups/restores and system maintenance procedures. Staff may be required to rotate between Help Desk, Inventory Procurement and Data Centre Operation Support.

**Regular full-time**

Rate of Pay: $27.54 per hour - $37.86 per hour

Hours of Work: 37.5 hours per week

**Qualifications**:

- High school diploma
- 2-year college certificate or diploma preferred
- Minimum of 1 year of recent and relevant experience
- Experience with working in a warehouse or delivery department
- Demonstrated technical and analytical skills
- Basic understanding of project management and project leadership
- Demonstrated proficient problem resolution and troubleshooting skills and aptitude
- Excellent customer service and interaction skills
- Demonstrated strong organizational, record keeping, and time-management skills
- Demonstrated effective communication (both verbal and written)
- Ability to work cooperatively within a team environment
- Demonstrated ability to take the initiative and be resourceful
- Demonstrated commitment to the principles of patient and family centered care
- Demonstrated knowledge of and commitment to patient and staff safety
- Demonstrated practice and commitment to LHSC's vision, purpose and values
- Demonstrated ability to attend work on a regular basis

**Teaching, Learning and Research**

London Health Sciences Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place where they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Allied Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.

**Immunization Requirements**

Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements LHSC.

**Work Permit

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