Client Care Coordinator

1 week ago

Red Deer, Canada Living Sounds Full time

**About us**

Living Sounds is a leader in the Alberta hearing industry. We are a passionate team of dedicated professionals who guide and educate our clients on their journey to better hearing with respect, honesty and confidence. We are in the business of changing lives.

This position will start as a **three (3) month temporary position**, with the chance of extension or permanent placement in the future.

**Responsibilities**
- To provide a high level of client satisfaction / customer service and to achieve clinic business objectives.
- Ensure that current clients’ needs are met in a timely manner.
- Manage invoicing and accounts receivables based on client purchases and insurances claims
- Recognize and capitalize on sales opportunities through various mediums (walk-ins, client referrals, telephone inquiries, retention practices, etc.).
- Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning functions dependent upon requirements.
- Effectively handle multiple incoming telephone calls with ability to answer general questions, collect and record client and marketing information.
- Assemble, maintain, and process client charts according to policies and procedures.
- Maintain well organized appointment schedule to optimize client care and revenue opportunities.

**Knowledge/Skills/Experience**
- Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
- Experience working with senior population is an asset.
- Experience in an environment with an emphasis on sales, client interaction, and having to work with multiple tasks is required.
- Proficient with MS Windows and Office.
- Ability to be flexible in work responsibilities.

Ability to function in a multi-tasking environment

A reliable mode of transportation and the ability to travel between locations as needed.

**Education**
- High School Diploma or equivalent.

**Salary**: $20.00-$22.00 per hour

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