Client Care Coordinator

1 week ago

Red Deer, Canada Comfort Keepers Red Deer and Area Full time

**Scheduling Coordinator**

**Job Summary**:
Ensures the quality and continuity of care of clients. Routinely interacts with other CK staff as well as clients, family members, community providers/ referral sources, care/case managers, and other third-party payors to optimize the effective care of the client. This position should contribute to operating results by driving client revenue, improving client satisfaction and improving client retention.

**Key Duties**
- **Client Hours Growth**:

- Conducts Intake calls from Prospects and where appropriate, arranges In Home Visits (for him/ herself or other CK representative).
- Conducts New client assessments to develop a Plan of Care. Promotes acceptance of service and ensures completion of necessary documentation.
- Make recommendations to scheduler for caregiver assignments.
- Make follow up calls to convert prospects to in home assessments
- Where indicated, conducts caregiver introductions to clients
- **Client Retention**:Ensure business activities are conducted in such a way as to retain all clients.
- Quality Assurance visits conducted and documented according to established frequencies
- Proactively address clients at risk of turnover to prevent hours loss
- Conduct client recovery activities (hospitalizations, hours reductions, etc)
- **Caregiver Supervision**
- Enforces quality standards and policies
- Recommends to Human Resources staff corrective disciplinary procedures and corrective action.
- Enters all Prospect and Client information into eRSP on a timely basis.
- Liaises with Scheduler and Human Resources for optimal caregiver assignments to client (and highlight staffing gaps where relevant.
- Ensure all plans and activities are conducted in such a way as to maintain financial health of the business.
- **IPAC **manager and assessor.

**On Call Phones**:

- Will take the on call phone 10 - 15 days per month
- Proper phone etiquette required.

**Critical KPI’s**
- **Average Weekly Hours -** Current: 40.

**Qualifications**:

- College diploma or equivalent and at least two years related experience in a healthcare setting.
- Potential academic discipline may be nursing, Social Work or
- Must have valid driver’s license, and own an automobile which is available for business use. Requires valid auto insurance.
- excellent communication skills as well as positive professional, business image.
- Computer literacy including MS Office.
- Phone Skills
- Problem solving is a must.

**Working Environment**:
Office environment, automobile, client home setting. Does require travel in personal vehicle to visit clients and caregivers.

**Position Physical Demands**:
Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight. Extended time at a computer work screen and on the telephone. May be required to provide services to clients, so would need to be able to lift up to 25 pounds.

**Job Types**: Full-time, Permanent

**Salary**: $25.00-$40.00 per hour

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekend availability

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- nursing and/or care: 2 years (preferred)

Work Location: In person

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