Client Services Coordinator

2 days ago

Port Coquitlam, Canada MedScan Solutions Ltd. Full time

**Physician Service Coordinator**

**Location**: Port Coquitlam, BC

**Job Type**: Full-time, In-Person

Are you a people-person who loves helping others and making a real difference? We're looking for a **Coordinator** to join our team and help doctors and clinics navigate one of the biggest milestones in their careers: transitioning or closing their practice.

At **MedScan**, we support healthcare professionals by offering simple, caring, and tailored guidance as they move towards retirement or downsize their operations. You'll connect with clients, understand their unique needs, and recommend solutions that help protect patient records and ensure a smooth transition — no hard selling, just helpful conversations

**Why You'll Love This Role**:

- You’ll build meaningful relationships with doctors and clinic staff.
- You’ll provide guidance, not pressure — helping clients choose what’s right for them.
- You’ll play a role in improving the healthcare industry and supporting patient care behind the scenes.
- You’ll be part of a collaborative and friendly team that values communication and trust.

**What We’re Looking For**:

- A strong communicator - you’re approachable, confident on Zoom, and great at building rapport.
- A problem solver - you enjoy helping clients find the right solution based on their situation.
- Organized & detail-oriented - you can juggle multiple client files and keep things moving smoothly.
- Tech-comfortable - you’re happy troubleshooting basic account access issues or explaining simple tools.
- Fast typing - 60+ WPM preferred.
- A positive, can-do attitude and a passion for helping others.
- Reliable transportation - this role is based in our Port Coquitlam office.

**What You’ll Be Doing**:

- Hosting Zoom meetings with physicians and clinic teams to guide them through their transition process.
- Recommending records management and digitization services tailored to each client’s needs.
- Being a trusted advisor - answering questions and providing reassurance along the way.
- Tracking client projects, ensuring follow-ups are done, and coordinating with internal teams.
- Supporting doctors as they make important decisions about their practice and patient records.

**Perks of the Job**:

- Make a real impact in the healthcare industry by supporting physicians and patient care.
- Fun, friendly, and collaborative work environment (we believe work should be enjoyable).
- Regular team-building events and social activities.
- Free coffee, snacks, and a welcoming office vibe.

If you’re ready to **bring a friendly, helpful, and upbeat attitude** to our team, we want to hear from you

Pay: $22.00-$24.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application question(s):

- Are you able to type a minimum of 60 WPM?
- What are the shortcut keys for copying and pasting?
- How long would your daily commute be to the Lower Mary Hill neighborhood in Port Coquitlam? (Meridian RV Centre as a landmark for reference)
- On a scale of 1-5, how would you rate your interpersonal communication skills?

(1 = I avoid eye contact with my houseplants, 5 = I'm a people-person who can connect with anyone)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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