Client Success Manager

4 days ago

Remote, Canada CondoVoter Full time

**Position Overview**:
**Responsibilities**:

- Onboard new clients, providing comprehensive training and support to ensure a smooth transition onto our platform.
- Proactively engage with clients to understand their goals, challenges, and feedback, and work collaboratively to address their needs.
- Provide ongoing support and guidance to clients, offering assistance with platform usage, troubleshooting issues, and optimizing workflows.
- Identify opportunities for upselling or cross-selling additional features or services to clients based on their needs and usage patterns.
- Monitor client usage and engagement metrics, analyze data to identify trends and opportunities for improvement, and develop strategies to drive adoption and retention.
- Collaborate with cross-functional teams, including Sales, Product Development, and Customer Support, to advocate for clients and ensure their needs are met.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, Communications, or related field.
- 3+ years of experience in a client-facing role, preferably in customer success, account management, or sales.
- Strong interpersonal and communication skills, with the ability to build rapport and credibility with clients.
- Excellent problem-solving skills, with the ability to quickly understand clients' needs and develop creative solutions to address them.
- Self-motivated and proactive, with the ability to work independently and prioritize tasks effectively in a fast-paced environment.
- Knowledge of the real estate industry, particularly condominium and HOA management, is a plus.
- Experience working with CRM software and project management tools is preferred.

**Why Join Us**:

- Opportunity to make a significant impact in a rapidly growing company that is shaping the future of community management.
- Competitive salary and benefits package, including health insurance, and flexible paid time off.
- Flexible remote work environment, with the opportunity to collaborate with a diverse and talented team.
- Continuous learning and professional development opportunities to enhance your skills and advance your career.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Commuter benefits
- Dental care
- Extended health care
- Flexible schedule
- Housing allowance
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

Work Location: Remote

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