Account Coordinator
7 days ago
**ACCOUNT COORDINATOR - TENNIS/RACQUETS DIVISION**
Established in 1995, we are a reputable and well established sports and fashion sales agency looking for an ACCOUNT COORDINATOR to join our team located in the Fashion District on Wingold Avenue.
We are seeking to fill a full-time permanent position. This position offers a 5 day work week from 8:30 a.m. to 5:00 p.m.
**Duties and Responsibilities**:
- Respond to customer inquiries.
- Research required information using available resources.
- Monitor customer orders, review status and resolve discrepancies.
- Provide customers with product and service information.
- Order entry.
- Work with Sponsored Athletes to arrange for new Product launches and Demo days.
- Oversee and maintain Athlete contracts.
- Provide customer service to internal divisions.
- Work internally with teams to provide information and maintain data in systems.
- Report on customer orders as required.
- Process returns and exchanges.
- Identify and escalate priority issues.
- Responsible for maintaining showroom samples for presentation
- Opportunity to attend trade shows for the sport and fashion industries.
**Qualifications**:
- High School diploma or equivalent
- Proficient in verbal and written communication in English
- Competency in Intermediate MS Office, Power Point and Excel
- Knowledge of customer service principles and practice
- Good data entry and typing skills
- Experience in either the sport or fashion industry (wholesale or retail), would be an asset
- Good understanding and knowledge of Racquet sports would be preferred but not required
**Key Competencies**:
- Listening Skills
- Multitasking and ability to work in fast paced environment
- Problem analysis and problem solving
- Customer Service orientation
- Organizational skills
- Attention to detail
- Adaptability
- Team Work
Please no phone calls about this job. No Recruiters please.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- On-site parking
- Paid time off
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- North York, ON: reliably commute or plan to relocate before starting work (required)
**Language**:
- English (required)
Work Location: In person
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