Guest Services Manager

16 hours ago

Zurich, Canada White Squirrel Golf Club Full time

**Job Title**: Guest Services Manager
**Department**: Front of House
**Reports to**: Director, Food & Beverage

**Job Type**: Mat Leave - Contract - Seasonal
**Wage: $20-23**

**Job Summary**

The Guest Service Manager is a part-time, year-round position spending 90% of the time on the floor and 10% in the office. Responsibilities include overseeing serving staff, managing restaurant flow, and ensuring cleanliness. The role involves onboarding, training, managing the Snack Shack and coordination with the Events Coordinator for group bookings.

**Responsibilities**:

- Peak Hour Responsibilities:_
- Responsible for the overall performance of the Serving and Snack Shack staff
- Maintain the flow of traffic, including open menus and communication with expo/kitchen
- Fostering connections with guests and actively engaging in table touching is a top priority
- Ensure cleanliness of all guest-facing restaurant spaces, including but not limited to Acorn Patio, Solarium, Courtyard, Upper Deck, Main Dining Room, and Snack Shack
- Closing manager on duty
- Off-Peak Hour Responsibilities:_
- Responsible for weekly and monthly inventory count of Snack Shack non-alcoholic and food items
- Communicate with associated parties on needed supplies for Snack Shack
- Communicate with the Events Coordinator and Snack Shack employees regarding group bookings or tournament needs, obtaining any vouchers
- Submit schedule requests to the assistant of Food & Beverage
- Responsible for onboarding and training of all Serving Staff
- Responsible for the ongoing performance of all serving staff
- Other duties as assigned

Secondary Responsibilities:

- Assume the Guest Services Manager’s responsibilities in their absence ensuring smooth operations and adherence to established procedures.
- Assist in covering other areas during peak times or staff shortages.
- Handle additional duties as assigned by higher management.

**Qualifications**:

- Previous experience in restaurant management or a related field.
- Strong organizational and leadership skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proven track record of successful staff training and development
- Knowledge of POS, and other restaurant software is considered an asset
- Efficiency with Google Work Suite considered an asset
- Knowledge of hospitality industry practices and standards.
- Flexibility to work evenings, weekends, and holidays as required.
- Valid Smart Serve and Food Handlers Certifications required

**Don't Meet Every Qualification?**

**Equal Opportunity**

**Job Type**: Fixed term contract
Contract length: 4-5 months

Pay: $20.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Discounted or free food
- Flexible schedule
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Evening shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Language**:

- English (required)

Work Location: In person

  • Guest Services Manager

    1 week ago

    Zurich, Canada White Squirrel Golf Club Full time

    **Job Title**: Guest Services Manager **Department**: Front of House **Reports to**: Director, Food & Beverage **Job Type**: Mat Leave - Contract May - December **Wage: $20-23** **Job Summary** The Guest Service Manager is a part-time, year-round position spending 90% of the time on the floor and 10% in the office. Responsibilities include overseeing...

  • Support Staff Manager

    1 week ago

    Zurich, Canada White Squirrel Golf Club Full time

    **Job Title**: Support Staff Manager **Department**: Front of House **Reports to**: Assistant Director, Food & Beverage **Job Type**: Seasonal Full Time Contract **Wage: $18 - 20** **Job Summary**: The Support Staff Manager role is a full-time, seasonal position based at the Host Hut during the summer. With a focus of on-the-floor responsibilities, this...

  • Golf Operations Supervisor

    7 days ago

    Zurich, Canada White Squirrel Golf Club Full time

    Are you a University/College Student or Cottager who already has local accommodations for the summer and is looking to secure a spring/summer position? We're excited to offer **Virtual interviews** to make the hiring process more convenient. **JOB DESCRIPTION: GOLF OPERATIONS SUPERVISOR** **Job Title**: Golf Operations Supervisor **Department**:Golf...

  • Host/support Staff

    5 days ago

    Zurich, Canada White Squirrel Golf Club Full time

    Job Title: Host/Food Runner Department: Restaurant, Front of House Reporting To: Food & Beverage Manager Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive...

  • Receptionist (M/F/NB)

    5 days ago

    Zurich, Ontario, Canada MAMA SHELTER Full time

    UnternehmensbeschreibungFounded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily directorThese are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which...

  • Golf Operations Assistant

    1 week ago

    Zurich, Canada White Squirrel Golf Club Full time

    **JOB DESCRIPTION: Golf Operations Assistant** **Job Title**: Golf Operations Assistant **Department**:Golf Operations **Department Head**:Director of Golf Operations **Job Summary**:Golf Operations Assistant aid in the daily operation of the golf course and driving range. They maintain a high standard of customer service, organization, and positive...

  • Pro Shop Supervisor

    1 week ago

    Zurich, Canada White Squirrel Golf Club Full time

    **Job Title**: ProShop Supervisor **Department**: Golf **Reports to**: Director, Golf **Job Type**: Seasonal Contract **Wage: $18-21** ProShop Supervisor is a part of the supervising team that reports into our Director of Golf. In this role you will be assisting to lead our team to deliver exceptional customer service and elevate the overall golfing...

  • Golf Operations Assistant

    7 days ago

    Zurich, Canada White Squirrel Golf Club Full time

    **2025 Seasonal Opportunity**This role is specifically for the 2025 Season at White Squirrel Golf Club, with start dates available between April and June 2025. Are you a University/College Student or Cottager who already has local accommodations for the summer and is looking to secure a spring/summer position? We're excited to offer **Virtual interviews**...

  • Housekeeping

    2 days ago

    Zurich, Canada White Squirrel Golf Club Full time

    **JOB DESCRIPTION: Housekeeping** **Job Title**: Housekeeping **Department**:Administration **Department Head**:Director, People & Culture **Status**:Seasonal, Full Time (August to December) **Job Summary**:The Housekeeping team plays a vital role in maintaining cleanliness and organization across all facilities at White Squirrel Golf Club. This position...

  • Servers

    2 days ago

    Zurich, Canada White Squirell Golf Club Full time

    **Job Title** Server **Department **Restaurant, Front of House **Reporting To **Food & Beverage Manager Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. You need to be quick on your feet (literally and metaphorically) and have a polite and friendly attitude. If...