Guest Service Representative

5 days ago

Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

***: You are ultimately responsible for seeing that each guest has a comfortable stay, and that his or her needs are met. You will assist each of our guests in a friendly, efficient, professional manner in all guest service related functions and maintain a high standard of service and hospitality at all times. **DUTIES & RESPONSIBILITIES**: - Greet and welcome guests upon arrival - Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. - Check guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. - Report any unusual occurrences or requests to your Supervisors and Manager and log into MOD book - Checks guests out of the hotel; processes customer payments according to established policies and procedures. - Responds to guest requests promptly; promotes hotel services, packages, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. - Resolves guest complaints to the satisfaction of the customer; inform Manager/Supervisor of major problems, complaints, disturbances or unhappy guests. - Handle reservation inquiries using Diamond Edge training. - To maintain "float" in a cash drawer, complete a daily cash deposit slip and deposit all monies into the hotel safe according to the hotel's policies - Provides a professional image at all times through appearance and proper uniform. - Communicates effectively with all departments to ensure a positive guest experience as well as to ensure the safety of staff and guests - Comply with all hotel loyalty programs - Perform any other tasks as required - **The above areas of responsibility are not all inclusive and may be amended from time to time.**_ **QUALIFICATIONS**: - Completion of secondary school diploma (Grade 12) or equivalent - Minimum 1 year of customer service experience - Previous Front Desk experience preferred - Must be computer literate - Ability to speak French is an asset - Must possess an outstanding level of customer service, be punctual, and well-organized - Must have excellent organizational skills and attention to detail - Must be a team player and have excellent communication skills - Must possess the ability to communicate effectively within a diverse team environment - Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers and guests - Must be flexible to work any shift Pay: $19.00 per hour **Benefits**: - Company events - Dental care - Discounted or free food - Extended health care - Life insurance - On-site parking - Paid time off Schedule: - 8 hour shift - Evening shift - Holidays - Monday to Friday - Morning shift - Weekends as needed Work Location: In person

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