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Client Care Coordinator
2 weeks ago
Our Story
Following years of leading respiratory organizations, Greg Stirrett, Founder and CEO of Rebel Sleep Institute had a vision to “ Leave no patient behind”.
Rebel Sleep’s goal is to approach fatigue and exhaustion from a multidisciplinary perspective. Not only by offering CPAP and BIPAP therapy, but evidence -based fatigue solutions to help patients be their best at all times. We also are pleased to offer Oxygen Therapy in BC.
We are Canadian owned and operated
- The Role:
In addition to managing the front desk at our Vancouver location, our Client Care Specialist will provide administrative support, receive and deliver communications to and from medical professionals, answer telephones and provide ongoing correspondence with referral sources and clients. This is the ideal role for an ambitious, energetic individual who puts people first in all interactions, has the right set of skills, and impeccable professionalism with an entrepreneurial mindset.
Relevant experience and education are important for this position but cultural fit, character, and a willingness to work hard and learn, factor heavily into our hiring decisions. If work is something that you do to simply get by, with clock
- watching your preferred and celebrated pastime, then Rebel is not right for you. However, if you are seeking a challenge and want to be part of something truly great, in addition to helping shape a company that promises to make a huge difference, then we want to hear from you.
Rebel supports and encourages team members to take ownership of their work with a heavy focus on results, operating with high autonomy and flexibility within structure.
**Rebel Client Care Specialists are responsible for the following**:
- Taking a client-centered approach where clients come first and leave Rebel clinics feeling completely cared for, respected, and heard
- Receiving and greeting clients, answering the phone with warmth and professionalism
- Receiving referrals from physicians, communicating with physicians with warmth and professionalism
- Scheduling client appointments
- Ensuring the integrity of patient flow is maintained
- Entering client information on our data management system with the highest levels of accuracy and precision
- Adhering to the highest standards inside maintaining client confidentiality and integrity in information storage
- Answering questions and speaking confidently to our range of service offerings
- Receiving deliveries and updating our Inventory Management System
- Maintaining an organized work space at all times
- Cleaning duties /Downloading medical device information
- Representing Rebel professionally
- Performing other related duties as assigned
- Processing Insurance quotes and Claims
- Accounts Receivables and Accounts Payables
**Salary**: $22.00-$25.00 per hour
**Benefits**:
- Flextime
- On-site gym
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
COVID-19 considerations:
As an accredited healthcare facility, we require proof of covid 19 vaccination.
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)
