Bilingual Customer Care Associate

1 week ago

Kitchener, Canada Definity Full time

**Bilingual Customer Care Associate**:
Job ID : 6042
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Kitchener, Canada

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.

**What can you expect in this role**
- Your shift will be scheduled between 12:00PM and 8:00PM
- Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Gather all necessary information, inputting it accurately into company database
- Provide the insured with basic information on coverage, and arrange any necessary supplemental services
- Provide data tracking support and manage spreadsheets

**What do you bring to the role?**
- Bilingual is required (English and French)
- Exceptional communication skills, both verbal and written
- Strong customer service, problem solving and resolution skills
- Proven ability to multi-task and think on your feet in a fast-paced environment
- Ability to work independently and in a team environment
- Strong attention to detail to ensure accuracy of information
- No insurance industry experience required

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid

  • Customer Care Associate

    2 days ago

    Kitchener, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: Precise...

  • Bilingual Auto Claims, Customer Care Associate

    2 weeks ago

    Kitchener, Canada Definity Financial Corporation Full time

    Job ID : 6790 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Kitchener, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Bilingual Auto Claims, Customer Care Associate

    1 week ago

    Kitchener, Canada Definity Full time

    Job ID : 6431 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Kitchener, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...

  • Customer Care Associate

    6 days ago

    Kitchener, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...

  • Customer Care Associate

    2 weeks ago

    Kitchener, Canada Precise ParkLink Inc. Full time

    **Job Summary**: - The Customer Service Representative_ _reports to the Team lead/Supervisor. The Customer Care Associate provides guidance for customers entering the parking facility and provide customer assistance as needed._ **Job Responsibilities / Duties**: - _Reports to the Team lead and Supervisor to support parking operations _ - _Identify...

  • Bilingual Customer Service Representative

    6 days ago

    Kitchener, Canada Cloud DX Full time

    **About Cloud DX** - Cloud DX is an industry leader in digital health care, virtual care, remote patient monitoring hardware and software. The company’s award-winning solutions enable chronically ill patients to stay at home and out of the hospital, drastically improving health outcomes while, at the same time, significantly reducing costs to treat the...

  • Bilingual Customer Service Generalist

    1 week ago

    Kitchener, Canada Spaenaur Full time

    **Job description**: Who We Are & What Do We Do? Spaenaur is a leading Industrial Distributor of Fasteners and Tools located in Kitchener, Ontario. We source, purchase, package, market and sell a wide-range of products to a variety of Customers. We specialize in same day shipping and in providing "Fasteners Right Now" to the marketplace. We believe in doing...

  • Customer Service Associate

    1 week ago

    Kitchener, Canada Like New Collision Group Full time

    CSN Golden Triangle Collision is a respected auto repair company that has been in business for over 50 years with 6 locations in the Waterloo Region and Guelph. We are currently looking for a Customer Service Associate to join our Kitchener team. The Customer Service Associate responds to all incoming calls, greets and directs visitors and answers inquiries...

  • Bilingual Change Management Specialist

    42 minutes ago

    Kitchener, Ontario, Canada Amplify Care Full time $90,000 - $120,000 per year

    Program Overview:Clinically driven. Digitally inspired.Amplify Care is a not-for-profit organization (founded in 2014 as the eHealth Centre of Excellence) dedicated to helping clinicians and their teams thrive through the implementation of innovative digital health and AI solutions. We focus on technologies that truly meet clinical needs: streamlining...

  • Customer Care Associate

    4 weeks ago

    Kitchener, Canada Boardwalk Full time

    Job Description Posted Monday, October 27, 2025 at 4:00 a.m. Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk...