Customer Care Associate

2 weeks ago

Kitchener, Canada Precise ParkLink Inc. Full time

**Job Summary**:

- The Customer Service Representative_ _reports to the Team lead/Supervisor. The Customer Care Associate provides guidance for customers entering the parking facility and provide customer assistance as needed._

**Job Responsibilities / Duties**:

- _Reports to the Team lead and Supervisor to support parking operations _
- _Identify customer questions, concerns, and overall needs_
- _Provide accurate answers and solutions to customer queries_
- _Address customer complaints in a compassionate and patient manner_
- _Redirect customers to appropriate teams and/or departments as needed_
- _Follow company communication procedures, policies, and guidelines at all times_
- _Responds immediately to all reports concerning damage to equipment, and places E-service as needed_
- _Observe security monitors to ensure no criminal activity occurs and report any activity to management_
- _Balance cash records at end of shift and manage parking records during shift_
- _Troubleshooting parking equipment issues at the site level_
- _I-PASS Enrolling /canceling payroll staffs and sending the list to payroll _
- _Complete additional duties assigned by manager._

**Qualifications**:

- _High School Graduate or higher education_
- _Basic Computer skills - Windows, MS Office_
- _Customer service experience, inclusive attitude and openness to diversity, is an asset._
- _Excellent customer service skills_
- _Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)_
- _Positive attitude and empathy for clients_
- _Solid problem solving and decision-making skills_
- _Strong team player with the ability to develop and maintain relationships with internal and external customers_
- _Bilingual is an asset_

**Attributes**:

- _Assertive and self-motivated disposition_
- _Strong organizational skills_
- _Excellent communication skills: ability to explain complex solutions and processes clearly to others _
- _Collaborative and demonstrates strong interpersonal skills_
- _Self-managed while accurately following instructions_
- _Ability to multitask effectively and stay positive and professional under high-pressure fast-paced environments _
- _Adaptable and flexible_
- _Neat appearance with a professional and positive attitude_

**Job Type**: Part-time

Pay: $17.00-$17.20 per hour

Expected hours: 8 per week

Work Location: In person

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