Customer Care Associate

Job Description Posted Monday, October 27, 2025 at 4:00 a.m. Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits: Competitive wages Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet Profit-sharing Flexible group medical and dental Fitness and Wellness reimbursement Training and Development allowance Group RRSP matching Up to 20% rental discounts, and more We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you Responsibilities Ensure the health, comfort and safety of our Customers Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site Successful applicants must have a flexible schedule and be available to work evenings and weekends Ensure daily communication with all site Associates Collect rent and follow up on defaults Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers Inspections of vacant and upcoming suites Lease and show suites Ensure all rental inquiries are answered within the guidelines provided Annual suite inspections Prepare and deliver bank deposits Administrative duties including processing paperwork for site and other Associates Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract Ensure proper and accurate inventory management Snow removal as required Cleaning as required Touch-up painting as required Complete all required administration for the position on a tablet Complete other tasks assigned by the Leader Experience And Educational Requirements 2 years Customer Service Experience preferred Technical Requirements Computer experience is required with web based programs preferred Ability to learn and adapt quickly to changing systems and new technology Familiarity with computer tablets is an asset Non-Technical Requirements Able to work Friday-Sun on a permanent basis Strong commitment to providing excellent customer service Dedicated to building better communities for all our Customers and surrounding communities Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained Excellent listening and telephone etiquette skills Exceptional problem-solving and decision-making capabilities Strong planning and organizational skills coupled with ability to multi-task and prioritize Excellent time-management skills Ability to handle sensitive and confidential matters Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding Ability to work independently (self managed) and with other Associates in a team environment Ability to learn quickly, adapt to change and be flexible in nature Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement) Demonstrates a positive attitude, enthusiasm and assertiveness Ability to spend up to eight hours walking, standing, climbing stairs, lifting Ability to maneuver or lift up to 10kg with the proper equipment Boardwalk provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at hrontario@bwalk.com Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented. We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted. Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable. #J-18808-Ljbffr