Customer Care Associate

7 days ago

Kitchener, Canada Precise ParkLink Inc. Full time

**Company Description**:
As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

**Job Summary**:
The Customer Service Representative reports to the Team lead/Supervisor. The Customer Care Associate provides guidance for customers entering the parking facility and provide customer assistance as needed.

**Qualifications**:

- High School Graduate or higher education
- Basic Computer skills - Windows, MS Office
- Customer service experience, inclusive attitude and openness to diversity, is an asset.
- Excellent customer service skills
- Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)
- Positive attitude and empathy for clients
- Solid problem solving and decision-making skills
- Strong team player with the ability to develop and maintain relationships with internal and external customers

**Attributes**:

- Assertive and self-motivated disposition
- Strong organizational skills
- Excellent communication skills: ability to explain complex solutions and processes clearly to others
- Collaborative and demonstrates strong interpersonal skills
- Self-managed while accurately following instructions
- Ability to multitask effectively and stay positive and professional under high-pressure fast-paced environments
- Adaptable and flexible
- Neat appearance with a professional and positive attitude

**Job Responsibilities / Duties**:

- Reports to the Team lead and Supervisor to support parking operations
- Identify customer questions, concerns, and overall needs
- Provide accurate answers and solutions to customer queries
- Address customer complaints in a compassionate and patient manner
- Redirect customers to appropriate teams and/or departments as needed
- Follow company communication procedures, policies, and guidelines at all times
- Responds immediately to all reports concerning damage to equipment, and places E-service as needed
- Observe security monitors to ensure no criminal activity occurs and report any activity to management
- Balance cash records at end of shift and manage parking records during shift
- Troubleshooting parking equipment issues at the site level
- I-PASS Enrolling /canceling payroll staffs and sending the list to payroll
- Complete additional duties assigned by manager.

**Salary**: $16.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match

Schedule:

- Monday to Friday

Work Location: One location

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