Quality Assurance Coordinator

Do you have the appetite to Grow Your Magic?

Consumers everywhere are increasingly conscious of the quality of the food they eat. Puratos develops, produces and distributes a unique range of ingredients for bakers, pastry-chefs and chocolatiers who demand the very highest quality.

Founded in Belgium in 1919, Puratos is growing rapidly with over 8500 employees in 74 countries. Our passion for innovation, pioneering spirit and core values continue to propel our global ambitions. This coupled with our commitment to our communities is what makes working at Puratos so magical.

**Quality Assurance Coordinator - Temporary Contract**

**(Chilliwack)**

Reporting to the Quality Assurance Manager of Puratos Canada (Fraser Valley), the Quality Assurance (QA) Coordinator contributes to the goal of being the highest quality supplier of bakery & patisserie mixes, glazes, filling and toppings in Canada. Ensuring our customers are always top of mind with the ultimate goal of achieving the highest possible service level at the lowest possible cost while never compromising food and employee safety.

**Key Accountabilities**:

- Holds and recommends NC product dispositions.
- Resolve customer complaints in a timely manner utilizing root cause analysis and other continuous improvement initiatives. Communicate with customers utilizing a customer oriented communication style. Maintain complaints and generate trend analysis reports.
- Conduct internal audits and other verification activities. Generate and follow up on corrective action requests. Assist with external food safety and quality audits.
- Assist with the development and delivery of Food Safety and Quality training for manufacturing and support teams.
- Assist with the implementation and maintenance of the HACCP / food safety program.
- Participate in continuous improvement initiatives. Identify areas of improvement where applicable to improve food safety and product quality.
- Assist with the selection, qualification and verification activities of new/existing suppliers and service providers.
- Provide customer with specification, nutritional, allergen, kosher certificates & GMO information.
- Maintain data on raw materials and finished goods.
- Work closely with Pest Control service provider to prevent and control any pest activity. Conduct quarterly review of pest control program.
- Conduct mock recalls and other traceability activities as required
- Review and verify food safety records
- Back up for QA regulatory coordinator and QC technician as required.
- Other related duties and responsibilities assigned by Quality Manager

**Competencies**:
**Committed to adhere to company values**
- Team spirit
- Ethics
- Quality
- Passion
- Courage
- Vision

**Skills, Education and Experience Requirements**:

- Education
- Post-secondary degree in a science related field (Microbiology, food science, biotechnology or other related disciplines) or equivalent of education and work Experience
- Experience
- 2-5 years practical QA/QC knowledge in the food industry
- Experience working in an inclusive diverse work environment
- Skills & Competencies
- Excellent verbal and written communication skills
- Strong interpersonal skills and the ability to work effectively with managers, supervisors and production floor employees
- Experience in a fast paced multi-tasking environment
- Capable to organize, plan and execute tasks reliably and independently, with minimum supervision
- Strong problem solving, organization and analytical skills.
- Detail oriented.
- Knowledge of BRC/HACCP principles is required
- Proficient in MS Office and SAP
- Excellent safety record
- Reliable - Good attendance is essential

**To Apply**:
**_We Offer:_**
- Puratos provides a dynamic, entrepreneurial environment that encourages our people to take initiative and bring ideas that will contribute to the success of the company. Of course, Puratos offers a competitive compensation package (salary, group insurance, training, etc) but additionally, offers you a position that you can further develop and shape._