Coordinated Access Communications Coordinator

**Job purpose**

Under the direction of the Executive Director and Team Lead, Community Services, the Coordinated Access Communications Coordinator will be responsible for organizing and articulating the initiatives of the Homeless-serving sector in Durham Region. The successful incumbent will help to communicate the strategies and deliverables of coordinated access to key stakeholders. This includes Homeless Individual and Family Information System (HIFIS), the By-Name List (BNL), Case Conferencing, Sector Meetings (DACH, DHAN and DARHN) and the Housing Community Portal Website.

The Coordinated Access Communications Coordinator will act as a liaison between stakeholders, relevant regional staff and the community to develop an effective communications strategy for the housing and homeless prevention initiatives in Durham.

This role will work collaboratively with the Durham Housing Advisory Network (DHAN) to help achieve strategies that collectively reflect the community.

The Coordinated Access Communications Coordinator will liaise with the Durham Region Homelessness prevention team to establish and deliver an effective sector communications strategy, as outlined in Org Code report. This will be executed collaboratively with stakeholders from the Homeless-serving sector using community development principles.

**Company Overview**

**Duties and Responsibilities**
- Assists with developing a communication plan for Durham Region coordinated access strategy.
- Ensures pertinent information regarding Coordinated Access flows effectively through DHAN. (This could include monthly community update newsletters or other communication tools that serve as a consistent flow of information to the community)
- Works closely with the Homelessness Data Coordinator, the Team Lead, Community Development staff to develop strategies regarding HIFIS
- Maintains and updates Regional Homelessness sector ‘portal’ website with relevant content and assist with annual HIFIS report
- Refers homelessness-sector requests to the appropriate source, i.e. donations, volunteering, committee meetings, statistics etc.
- Continue to promote Chalmers Durham as a referral system for the homelessness sector
- Provides administrative support to CDCD’s Community Development department and sector meetings as needed
- Liaises with stakeholders within the Durham Social Service sector to promote awareness of the project and solicit participation
- Seeks new partnership opportunities with relevant community stakeholders
- With approval, works with the Community Development Team on advocacy projects and initiatives including workshops, community meetings, media releases, and report writing
- Helps to build and develop CDCD Community Development and Research program through outreach and participation in community-based initiatives
- Serves as a point of contact for new grassroots organizations to meet stakeholders within the homelessness support system
- Participates in promoting positive workplace culture through agency committee membership and activities
- Other duties as required

**Core Competencies**

Valuing Diversity and Social Justice
- Supports and promotes an environment that ensures opportunities for all residents, regardless of race, ancestry, ethnic origin, citizenship, religion, gender, sexual orientation, gender identity, age, family status, or disability. Fosters a climate of inclusion, where diverse thoughts are freely shared and integrated, and works to ensure that all groups and individuals receive fair treatment and an equitable share of the benefits of society.

Culturally-Sensitive

Advocacy
- CDCD firmly believes in the importance of education and dialogue to enhance the quality of life for all Durham residents. Our mandate as an organization is to ensure that we work with our community to ensure that disadvantaged groups such as individuals recently immigrating to Canada, persons with disabilities, the LGBT community are considered and included in local planning and policy development. This may involve interventions such as speaking, writing, or acting in favour of a particular issue or cause, policy, or group of people. In the social services sector, advocacy is expected to be in the public interest, as opposed to lobbying by a special interest group may or may not be in the public interest.

Community Participation
- Work collaboratively with local community to enable members of a community to participate directly in decision-making about developments that affect the community. This covers a spectrum of activities ranging from passive involvement in community life to intensive action-oriented participation in community development.

**Job-Specific Competencies**

Community Knowledge
- Ability to express vast knowledge of Durham Community, as well as intelligence in social, government and community services.

Technical Knowledge and Design
- Able to utilize online and technical platforms to effectively communicate agency