Donations Coordinator

**Job title**:Donations Coordinator

**Department**:Welcome Centre and Immigrant Services

**Reports to**:Manager, Welcome Centre and Immigrant Services - Ajax and Team Lead, Ajax and Oshawa/Clarington Welcome Centre

**Employment Status**:Full-time; contract (until March 31, 2026)

**Hours of Work**: 8:30am to 4:30pm

**Job purpose**

The Donations Coordinator is responsible for facilitating the connection between donors, partners, and clients by overseeing the receipt, processing, tracking, and distribution of donations. This role serves as the primary point of contact for all inquiries related to donation collection and distribution. In partnership with Outreach/Event Planning Worker and Volunteer Coordinator, the Donations Coordinator will also be responsible for planning and organizing donation drives, as well as orienting and training volunteers who support clients in accessing needed donations. The successful incumbent will lead and support donation-related initiatives across all CDCD’s departments and programs by working collaboratively with teams throughout the agency.

**Company Overview**

**Duties and responsibilities**
- Using client-centered, anti-oppression, anti-racism, trauma-informed, gender-based analysis plus+ and strength-based approaches, build relationships and establish rapport with existing community partners, vendors, clients, staff and key donors that support the work we do.
- Ensure the confidentiality and protection of sensitive information related to donors, community partners, vendors, and clients.
- Promote a high-functioning teamwork environment that is inclusive, harmonious, cooperative, efficient and productive.
- Participate in promoting a positive workplace culture through agency committee membership and departmental activities.
- Follow general directions and instructions from the Team Lead, Ajax and Oshawa/Clarington Welcome Centre.

**Handle Donor Interactions**:

- Respond to inquiries regarding donations, including collection and distribution requests.
- Prepare and send donor acknowledgments and communications (e.g., thank you letters/cards) in a timely manner.
- Research, identify, and solicit potential donors to secure support.
- Ensure professionalism and engagement when interacting with donors, partners and clients.

**Coordinate and Manage Donations**
- Oversee and coordinate CDCD-wide donation processes, ensuring efficient and equitable distribution of donations and gifts.
- Lead various donation drives such as furniture, food, clothing, toys and back to school materials.
- Organize and manage the external storage unit for donations; sort, repackage, and organize items to ensure efficient storage and accessibility.
- Establish the donation program’s capacity and workflow for soliciting, receiving, and distributing donations.
- Coordinate donation pick-ups/drop-offs and furniture delivery as needed.
- Understand the legal and tax implications of donations and maximize the benefits of different donation types.

**Donation Event Planning and Fundraising**:

- Organize and manage events to generate financial and in-kind support for the organization, including activities such as auctions, raffles, wine tastings, golf tournaments, car washes, and bake sales.
- Collaborate with the Digital Marketing & Fundraising Coordinator, where applicable, to support and assist with fundraising initiatives that align with donation and client support goals.
- Assist in developing and implementing a comprehensive fundraising strategy, including donor relationships, donor materials, and appreciation events.
- Increase awareness of the organization by creating promotional materials, such as brochures, webpages and online content.
- Coordinate and manage donations and fundraising events, ensuring all details are properly executed.
- Collaborate with finance and management to ensure fundraising activities are financially sustainable and accurately reported.

**Date Management and Reporting**:

- Maintain and update statistical and narrative data to create and submit funders and board reports.
- Manage and maintain donor, client and volunteer information.

**Volunteer Training**:

- Assist with training volunteers to process donations and provide translation/interpretation services.

**_The job incumbent may be required to perform other duties as assigned._**

Core Competencies

**Valuing Diversity and Social Justice**

Using an anti-oppression lens, supports and promotes an environment that holds opportunities for all, regardless of race, ancestry, colour, ethnic origin, citizenship, creed, religion, sex, sexual orientation, age, family status, or disability; fosters a climate of inclusion, where diverse thoughts are freely shared and integrated. Under social justice, all groups and individuals receive fair treatment and an equitable share of the benefits of society.

**Culturally-Sensitive**

**Advocacy**

Interventions such as speaking, writing, or acting in favour of a particular i