National Installation Manager

Headquartered in North York, ON, with employees in Canada, the US, China and India, NewAge is an industry-leading manufacturer and distributor of premium home improvement solutions.
Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is that we provide a truly cohesive customer experience, from free expert assistance designing and planning new spaces to delivery and professional installation.
Our collaborative, inclusive team atmosphere nurtures personal growth, career advancement and job satisfaction, as evidenced by our certification as a Great Place to Work in Canada and our 4.4 out of 5 rating on Glassdoor.
With tremendous pride, we continue to receive a growing number of industry accolades including over 75 unique product patents, awards for our team of expert designers, prominent ranking on the Profit 500 list of Canada’s fastest growing companies, and the naming of our founders to the Top 40 under 40 in Canada by BNN Bloomberg.
As our journey to becoming the preferred choice for premium home improvement solutions continues, we’re adding ambitious, driven, passionate members to our team who are inspired to be their best and ready to make a difference.
NewAge Products is looking for a National Installation Manager who is passionate, driven and a self-starter to join our Installations team in a full-time capacity.
**Position Responsibilities**:

- Establish and build a network of installation contractors in all major markets across the United States and Canada and manage the relationship with this network
- Oversee business development of the installation program with prospective contractors/partners
- Conduct presentations and webinars to train new contractors
- Train installers on NewAge installation best practices
- Participate in and oversee onsite installations
- Negotiate pricing with contractors
- Ensure that contractors are passing background checks and that NewAge is in compliance with any applicable laws as it relates to onsite contractors
- Manage a team of installation coordinators
- Regularly communicate with installers and hold them accountable to company standards and SLA’s
- Ability to create sales forecasting and budgets for installation network and be accountable to accomplishing targets
- Model out costing for hiring internal installer crews, volume analysis, fleet and tool management
- Report out on installation performance and develop KPI’s
- Build training materials and recommend installation creative assets
- Develop SOPs and best practices for installations
- Provide detailed analysis on launching new product categories
- Understand and forecast installation demand and focus recruitment efforts in those regions accordingly
- Be the point of contact for all escalations related to installations
- Problem solve/troubleshoot any installation issues
- Be knowledgeable of the competitive landscape in the installation market
- Be an ambassador for NewAge Products and maintain brand image

**Qualifications**:

- Must be service oriented and represent the NewAge brand well at all times
- Minimum 5 years experience managing or coordinating a team working with installation services
- Minimum 1 year of previous installation experience
- Project management experience
- Effective problem solver
- Ability to work in a changing environment
- Organized with attention to detail
- Self-starter who can take initiative
- Proficient with MS Office tools (Excel, Word, PowerPoint, and Outlook)
- Advanced communication skills
- Experience with SAP an asset
- When safe to do so, travel may be required

**NewAge Offers**:

- Benefits package
- An opportunity within a growing, fast-paced company, well established in its industry
- Fun We celebrate successes, and hold special events to build strong teams.

**How to Apply**:
Headquartered in North York, Ontario, with employees in the US, China and India, NewAge is committed to being a **trusted brand** in the home improvement industry by offering unique products, exceptional value and a best-in-class customer experience.
As a company, our core values are to **simplify** the complex, **respect** the dignity of all people, operate with **integrity and openness**, recognize our **responsibility **to the team and take a **customer centric** approach to everything we do.
If you identify with these values, you could be a great fit and valued member of our team
NewAge Products is an equal opportunity employer, committed to inclusion and diversity. We provide employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require any accommodation.