Service Coordinator

5 days ago


Red Deer, Canada Phone Experts Full time

The Phone Experts Group of Companies is looking to fill the permanent position of Telecommunications Service Coordinator.

This full time position coordinates the scheduling of service work and new installations. This position is the first line of contact between the customer and the company answering questions about our products and services and fulfilling customers needs with accuracy and efficiency.

If you love to coordinate, and prioritizing other time and have a knack for problem solving, please submit your resume with cover letter.

**Responsibilities;**
- Reception; answer incoming call, prioritize and determine customer requirements
- Dispatch and coordinate technicians, schedule service work and new installations and update pending orders
- Prepare, update and issuing work orders based on troubleshooting according to priority
- Troubleshooting technical issues over the phone
- Process and generate reports
- Account reconciliation
- Office equipment maintenance
- Contract renewals
- Outgoing mail
- Other admin duties as required

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: One location


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