Service Coordinator

**Work location**: Office located in Etobicoke, Ontario, Canada (107 Woodbine Downs Blvd, Etobicoke, ON M9W 6Y1)
**Type of employment**: Full-time (40 hours per week), permanent
**Schedule**: Monday to Friday, 7:30 a.m. to 4:00 p.m. (on-site position)

**Who are We?**

Avery Weigh-Tronix is part of ITW, a Fortune 200 industrial company that employs more than 52,000 people in 53 countries around the world. In Canada, we sell and service weighing equipment for all types of businesses — from the checkout scales in your grocery store to massive industrial truck and boat scales. We are government accredited and have a 250-year history — and we’re not done yet

**Your role**:
As a Service Coordinator, you will support the Manager of the Ontario branch. Your mission is to provide administrative support to ensure that your technician colleagues have everything they need to carry out their work in the field.

You will report to Darlene, the Manager of our Ontario branch.

**Principal Responsibilities**:

- Answer incoming calls and respond to service or information requests
- Update customer files — both physical and in our CRM system
- Enter scale system information and technical data sheets into the service management software (Salesforce/ServiceMax)
- Update, maintain, and organize files and databases
- Open and assign work orders to technicians and then close the technicians’ work has been completed.
- Generate invoicing following the closure of work orders
- Update customer files before and after technicians are dispatched to the field
- Ensure proper daily inventory tracking
- Place and receive parts orders in our systems
- Prepare necessary documentation for shipping parts to clients
- Assist and support the manager with the organization and scheduling of technicians
- Help the manager establish task priorities based on the daily flow of calls and service requests

**Your Profile**
- Strong communication skills, both verbal and written.
- Excellent administrative skills and highly organized
- Dynamic personality with outstanding customer service abilities
- Ability to adjust scheduling to accommodate urgent client requests (daily calendar adjustments)
- Capable of handling potential pressure from frustrated or dissatisfied clients
- Ability to multitask and manage urgent situations effectively
- Comfortable with computers, including Excel and Word.
- Ability to process transactions accurately with strong attention to detail
- Willingness to learn and not afraid of daily change.
- Good aptitude in logistics (asset).
- Previous experience with Salesforce (asset).
- Professional diploma in administration or equivalent studies (asset).

**What does the job offer you?**

**Salary**:
$55,000 - $60,000 CAD annually

**Benefits**:

- 2 weeks of annual vacation + 5 personal days
- Comprehensive health benefits, including dental and vision care
- RRSP plan and pension plan
- Life insurance, disability insurance
- Free parking right in front of the office
- Opportunities for professional development and continuous learning in a supportive environment

**Process**:
1. HR phone prescreening (15-30 minutes)

2. In-person interview with the manager at our office (1 hour)

3. Introduction call or meeting with office colleagues
- Avery Weigh-Tronix is an equal opportunity and affirmative action employer. All qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, ethnicity, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Application question(s):

- Are you fine working in the office full-time from 7:30am to 4:00pm

**Experience**:

- Salesforce: 1 year (preferred)
- ServiceMax: 1 year (preferred)

Work Location: In person