Client Services Coordinator

**Client Services Coordinator, AV & Event Support - ITS - FT Support**
- (26363)

**Find Your Spot at Humber**
- At Humber, our career paths open a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring, and fun-loving people.
- We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
- If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.
- Humber, Information Technology Services provide leadership for the continuous development of a secure, flexible, and dependable IT environment that is built on a foundation of transparency, collaboration, client focus, and respect. Together we transform Client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated technology solutions to improve collaboration and communication across the Humber community and improve business processes and enable better decision making through improved outcome measurement. Information Technology Services is always striving to enhance the IT experience for students, staff, and visitors

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**Job Details**:
**Position Title**: Client Services Coordinator, AV & Event Support

**Status**: FT Support

**Hours**: 40 hours per week

**Faculty/Department**: Information Technology Services

**Campus/Location**: North Campus, Lakeshore Campus, and International Graduate School with the potential to have a partially flexible remote schedule.

**Pay band/Hourly Rate**: Support band I $36.19 - $41.94

**What you will do**:

- As a member of the AV Design, Integration & Support team the IT Client Services Coordinator, AV & Event Support focuses on Audio-Visual hardware, software, and cloud solutions. The incumbent will help implement and support audio-visual equipment, systems, and technologies for use in Virtual, On-premises, and Hybrid Meetings and Events throughout the entire organization at all campuses. The incumbent will help to maintain quality assurance and best practices while delivering excellence in client service and support.

**Key responsibilities**:

- Knowledge and experience in planning, coordinating, vendor and equipment selection, design, provisioning, and execution of Audio-Visual events
- Working collaboratively with colleagues/peers in Information Technology Services, Capital Development & Facilities as well as vendors and contractors as needed.
- Monitoring, responding to and resolving service requests and escalations.
- Quality assurance of technical designs and specifications, installations, operations and repairs.
- Responding to service requests and complex faults/failures by performing root cause analysis of issues in order to secure effective solutions.
- Guiding and advising Humber staff, clients, contractors, and other support teams.
- Documenting, sharing, and maintaining a knowledge management solution.
- Inventory, asset, and life cycle management.
- Fostering and maintaining strong relationships and partnerships with clients and third parties.
- Staying current with best practices and developing trends within the audio-visual industry, while maintaining relationships in supplier, manufacturing, and EDU sectors

**What you bring to the role**:
**Education/ Experience**:

- A minimum of five years of experience delivering event production support services and leading complex projects on an enterprise scale.
- Hold certifications in the professional Audio-Visual industry such as AVIXA CTS, and additional certifications in network and/or hardware troubleshooting such as CompTIA Network Certification, CompTIA A+ Certification, and ITIL Foundation Certification would be an asset.

**Skills**:

- Proficiency with Windows & macOS, software & hardware troubleshooting, video conferencing platforms, and stage production.
- Strong attention to detail, the ability to decipher and follow design plans, business professionalism, technical acumen, customer service, communication with all levels of the organization, and being highly organized is required.

**What’s In it for you?**
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks
- Highly supportive work culture
- We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support