Dispatcher/driver

2 weeks ago


Victoria, Canada Two Small Men with Big Hearts Moving - Western Canada Full time

Two Small Men with Big Hearts is looking for a detail oriented and organized Dispatcher/Driver with operations expertise for our Victoria office. Our Dispatcher/Driver must have the ability to seamlessly coordinate multiple crews and interact with customers in a fast paced and constantly changing environment.

Day to Day Responsibilities:
Your responsibilities will include, but are not limited to:
DISPATCHING
- Front line interfacing with customers to receive and schedule moving and delivery service
- Managing your front line crew with activities such as recruiting, retaining, coaching, training and managing all drivers and helpers
- Organize and dispatch employees as per moves scheduled
- Relaying or documenting communications between employees, customers, drivers, etc.
- Provide leadership and direction to employees
- Address operational issues and concerns in a timely fashion
- Ensure operational excellence and excellent customer services
- Educate drivers and helpers on best practices, company policies and service excellence standards.
- Maintain operational guidelines for staff
- Make sure employees adhere to company policies and guidelines.
- Ensure that health and safety guidelines are followed
- Perform routine maintenance and repair work inspections for equipment.
- Maintain the facility clean, safe and organized

DRIVING
- Represent Two Small Men in a professional manner by being respectful towards our clients, their homes & belongings.
- Abiding by Canadian Transportation laws and codes including safe driving practices and performing daily truck inspections.
- Ability to use GPS and track truck’s movements.
- Fueling truck at the end of the day.
- Understand and abide by company policies and procedures.
- Pack boxes, disassemble items, and/or wrap furniture if needed.
- Load and unload the moving truck.
- Move all items without damaging the customer's home.

Qualifications & Skills:

- Prior dispatch experience would be an asset but not required
- Recruiting experience in order to maintain an excellent roster of drivers and helpers that exemplify the company's core values of: Care, Hard Work, Communication and Accountability
- Experience in a high call volume, multi-tasking, dynamic environment
- Excellent and professional interpersonal skills and communication ability
- Embody our exceptional customer service expectations
- The ability to prioritize tasks and make decisions within guidelines to meet deadlines and maximize budget and customer satisfaction
- PC Proficiency in a Windows environment with Microsoft Office
- A drive to provide world-class customer service
- The highest levels of integrity
- Class 5, Class 3, or Class 1 with a clean Driver’s Abstract.
- Ability to lift 70 lbs. or more on a regular basis throughout the day.
- Punctual, Reliable, Team-player with heavy focus on customer service.
- Reliable means of transportation to get to work.

Additional pay:

- Bonus pay
- Tips

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 10 hour shift
- 8 hour shift

**Experience**:

- dispatching: 1 year (preferred)


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