Manager, Human Resources and Volunteer Services

Overview:
Join a hospital where everyone makes a difference Cambridge Memorial Hospital (CMH) is a thriving community hospital that proudly provides acute care services including: Emergency, Surgery, Medicine, Women’s and Children’s Health, Intensive Care, Mental Health, and Inpatient Rehabilitation.

Our vision is to **_creating healthier communities together_**_._ Our dedicated and skilled staff are passionate about providing outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and beyond.
- Healthcare of Ontario Pension Plan (HOOPP)
- Group benefits, including health and dental, for full-time employees
- Employee and Family Assistance Program
- Leadership and Quality Improvement Curriculum
- Career Development & Education Grant
- Wellness, & Wellbeing Program
- Diversity, Equity and Inclusion Initiatives

**Job Description**:
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As a key member of the Human Resources team and reporting to the Director, Human Resources, the Human Resources and Volunteer Services Manager acts as a leader, resource, and mentor to a team of HR professionals by way of providing strategic and day-to-day leadership to achieve strategic and operational goals. The manager will be a seasoned innovative leader with demonstrated experience working in a complex multi-unionized environment. The successful incumbent will possess a thorough understanding of the importance of strategic and collaborative HR practices and partnerships. As an excellent communicator and relationship-builder, the Manager, Human Resources and Volunteer Services understands that service excellence is delivered by employees and volunteers who are both engaged and empowered. You will bring to this role a broad, generalist background, with experience in employee & labour relations, recruitment, onboarding, and compensation and benefits, with a passion for growing, developing and leading teams.

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**RESPONSIBILITIES**
- Directly manages 12 employees within Recruitment, Employee & Labour Relations, Compensation & Benefits, Health, Safety & Wellness, Administration, and Volunteer Services roles in the department.
- Manages day-to-day departmental operations to meet organizational goals and priorities for hospitals Human Resources in collaboration with internal and external leaders and stakeholders.
- Contributes to the development of a high performing HR team while ensuring service delivery aligns with best Human Resources practices.
- Act as a mentor for HR team members and plays an integral role in developing talent.
- Provides leadership to the HR Advisor on Employee/Labour relations matters; performance management, attendance support, workforce planning, dispute resolution, grievance management, mediation collective bargaining and litigation matters.
- Provides consultation and support to operational leaders in the achievement of compliance with legal and regulatory, collective agreement language and HR best practices.
- Collaborates with Hospital partners to review, design and implement policies to develop program initiatives and help support and sustain HR best practices.
- Oversight and accountability to develop strategies to support achievement of objectives relating to recruitment, retention, performance and engagement.
- Ensures management and staff are informed of ongoing HR programs and issues.
- Collaborates in the development of departmental goals and objectives: aligns programs, projects and activities to facilitate achievement of established organizational goals.
- Develops and reviews hospital-wide Human Resources practices, policies and guidelines to ensure they are relevant and updated and develops and implements regular strategies for improvement.
- Oversight of the Volunteer Services program, driving initiatives to attract and retain engaged volunteers in support of a positive patient experience.
- Collaborates in budget preparation and implementation of financial and program initiatives.

**SKILLS AND QUALIFICATIONS**
- Minimum of 5+ years of progressive, senior human resources leadership and management experience within a complex, unionized and public sector environment, preferably in the healthcare sector.
- Proven experience with strategic HR planning, while maintaining a hands-on approach in ensuring effective day-to-day HR operations is essential.
- Previous experience in overseeing volunteer programs is an asset.
- Previous experience leading a team including: coaching, mentoring and building a team.
- Demonstrated talent for building relationships, fostering collaboration, leading transformational change and exploring innovative approaches to building human resources structures and practices.
- Expertise in labour relations and the collective bargaining process.
- Solid working knowledge of all relevant legislation (ESA, Ontario Labour Relations Act, Hospital Labour Disputes Arbitration Act, Human Rights Code, and the Occupational Health and Safety Act)
- Effective consulta