Property Administrator/resident Services Coordinator

**Overview**
We are seeking a dedicated and detail-orientated Property Administrator / Resident Services Coordinator to join our team at a innovative new active adult community in Leduc.

**Key Responsibilities**

**Front Desk & Property Administrative Duties**
- Tenant and Operational file management including digital and paper.
- Provide administrative assistance to the Community Manager and the Leasing Manager (filing, copying, document preparation).
- Answer and direct incoming phone calls with courtesy and efficiency.
- Guest Suite management including booking, agreements and coordination.
- Maintain accurate visitor logs and manage sign-in/sign-out procedures.
- Monitor and maintain cleanliness and safety of lobby and public areas.
- Manage reservations for common spaces (e.g., lounges, private dining rooms).
- Track front desk supply inventory and request replacements as needed.
- Take meeting minutes in team meetings.
- Entry into Yardi Breeze as required.

**Resident Services & Support**
- Greet residents, families, and visitors in a warm and professional manner, providing a calm yet professional environment.
- Assist residents with general inquiries, requests, and day-to-day support.
- Assist tenants with transportation services including shuttle bookings and ride shares.
- Assist tenants with booking appointments (e.g., medical, salon, housekeeping).
- Manage incoming and outgoing mail and package deliveries.
- Provide accurate information on community events, dining menus, and activity schedules.
- Offer basic tech support (TV remotes, smartphones, Wi-Fi access).
- Respond promptly to emergency calls or alerts and notify appropriate personnel.

**Event & Activity Coordination**
- Assist the Community Manager and Leasing Manager with planning company events and/or activities.
- Meet with the Community Social Committee monthly to assist in planning events/activities.
- Complete the monthly events calendar and manage Canva designs and slides.
- Assist the Community Manager in completing the monthly tenant newsletter.

**Communication & Reporting**
- Report resident concerns, incidents, or unusual behavior to appropriate staff.
- Log maintenance requests and track completion status.
- Distribute newsletters, and internal communications.
- Facilitate communication between residents and various departments (e.g., housekeeping, maintenance).
- Other duties as required.

**Skills**
- Proficiency in Yardi software is highly desirable.
- Proficiency in Microsoft Programs (Word, Excel, PDF Pro) is required.
- Strong office experience with a focus on administrative tasks.
- Previous experience in customer service roles is required.
- Previous experience in senior communities is preferred.
- Some knowledge of property management practices and principles is an asset.
- Strong customer relationship management abilities to foster positive interactions.
- Accurate data entry skills with attention to detail and able to multitask.
- Proficient filing skills to maintain organized documentation.
- Proficiency in Canva designs is required.
- Previous experience in event planning.
- Exceptional phone etiquette to handle tenant inquiries professionally. Join our team as a Property Administrator/Tenant Relations Coordinator and contribute to creating a welcoming environment for our tenants while supporting the overall efficiency of property operations.

Pay: From $45,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative: 2 years (required)
- Senior Commmunities: 2 years (preferred)
- Microsoft Excel: 2 years (preferred)
- Microsoft Word: 2 years (preferred)
- Canva: 2 years (preferred)
- PDF Pro: 2 years (preferred)
- Filing: 2 years (preferred)
- Reception: 2 years (preferred)

**Location**:

- Leduc, AB (preferred)

Work Location: In person