Retention Specialist

12 hours ago

Remote, Canada Rivalry Full time

**Description**:
Reporting to: Customer Retention Manager

Working closely with: Retention, Marketing, Data

Seniority: Intermediate/Mid-Level

TL/DR: We are looking to hire an experienced, passionate and execution-focused Customer Retention Specialist to join our CRM Team of 3.

**The Nitty-Gritty**:
The main duties and responsibilities in this role will include, but are not limited to:

- Identify & build target groups for CRM initiatives, plan campaigns & promotions
- Perform campaign tracking, analysis, reporting and revision of conversion, retention and reactivation plans
- Plan and design user flows for different player lifecycle stages. Work on segmentation of the customer base to identify insights and target customer segments with specific campaigns & promotions.
- Ensure that the campaign execution and delivery is completed as planned and all the relevant stakeholders are informed of performance and outcomes
- Develop and execute multi-channel ad-hoc & triggered campaigns
- Define A/B tests to verify campaign ideas, monitor their performance, draw conclusions and suggest optimisations
- Ability to work on multiple projects at a time in a very fast-paced, results-oriented environment

**Your Stats**:

- 2+ years’ experience working in a retention capacity within a gambling or similar industry
- Self-motivated; uses initiative and ambition
- Proven track record of being able to develop and execute a campaign strategy
- Great organisation, planning and prioritisation skills, with **strong attention to detail**:

- Experience of implementing, driving and managing multi-channel campaigns.
- Reporting and analytical skills
- A hands-on individual; not afraid to roll their sleeves up
- Creative flair and capability to write copies when required
- Strong team ethic, working effectively as part of a team
- Team player, sociable, and can quickly adapt to change
- Fluent English. Knowledge of other languages is a plus (Spanish/Portuguese)

**Our stats**:

- We offer a competitive salary and total rewards package.
- A chance to work in one of the most exciting and rapidly growing industries
- Work with an extremely talented team who share a love for video games and esports on truly innovative projects.
- See your performance in real time, be part of a supportive team with a focus on training, coaching and continual improvement, and benefit from yearly salary reviews
- Remote and flexible working arrangements.
- Open Paid Vacation.
- Free video games Every Rivalry employee gets a monthly stipend.
- + more

**About Rivalry**:
Rivalry is an esports/sports betting and entertainment startup on the hunt to revolutionize an entire industry. We exists to grow esports, from the grassroots communities to the professional players and leagues.

Driven by our passion for games, we are delivering the most comprehensive offerings and product innovations to a new generation of players. All while being deeply committed to responsible betting.

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