Customer Success Specialist

2 days ago

Remote, Canada Cloudli Communications Full time

**Who we are looking for**:
A Customer Success specialist is responsible for developing customer relationships (“Customers” are both partners and end users of the service) that deliver retention and loyalty. Their job is to work closely with all “customers” to ensure they are satisfied with the services they receive and to support the them to fully utilize Cloudli products and services. This will be achieved by a consultative approach based on the customer needs and aspirations for their business.

**Your responsibilities will include**:

- Act as a primary Customer Liaison
- Develop strong customer relationship and foster customer loyalty by addressing their needs in successfully using our services
- Provide required support for customer both technical and relationship based
- Successfully onboard and activate partners, agents, resellers as well as end users
- Be hands on and be prepared to act upon what is needed: update user information, change parameters, diagnose technical VoIP problems
- Be willing to learn VoIP/UCaaS tools
- Be a strong advocate and ensure satisfaction of the key client and its customers at Cloudli
- Pro-actively identify customer needs
- Provide regular product training to customer on new service features
- Work with the sales team as a technical resource to help secure accounts for our major customers
- Manage and support special projects as assigned

**What we are looking for**:

- 2+ years in Customer Success or another client-facing role
- Experience with customer service practices
- Proficient in Microsoft Office Suite
- Knowledge of VoIP and the telecom industry is a big asset
- Be self-motivated and demonstrate and positive outlook
- Ability to embrace change with a positive ‘can do’ approach
- Enthusiastic professional with focus on Customer success
- Problem solving and trouble shooting skills
- Proven written & verbal communication
- Planning & organization skills
- Flexible & adaptable
- Bilingual French/English preferred

**What we offer**:
Cloudli offers its team members a great opportunity to stay on the leading edge of the new technological innovations in their field of work and play an important role in exciting projects shaping the future of the telecommunications industry. You’ll find Cloudli’s culture to be exciting, challenging and rewarding.

Cloudli provides:

- Competitive salaries
- Bonuses
- Flexible hours
- “Work Best” policy
- Flexible vacation policy
- Comprehensive group insurance package
- Extended health care
- Dental care
- Long Term Disability
- Life insurance

**Who we are**:
Cloudli Communications Corp., located in the heart of downtown Montreal, delivers feature-rich communications solutions to businesses of all types and sizes, with a track record that spans decades. Today, our solutions include work-from-anywhere unified communications apps for SMBs, start-ups and entrepreneurs; VoIP connectivity solutions optimized for businesses of any size; and digital fax solutions that leverage new technologies without disrupting trusted and established workflows. Serving over 7,000 customers in the United States and Canada, Cloudli helps businesses across North America better communicate with their customers - how, where and when they want - without compromising security, reliability and efficiency. Find us on the web, LinkedIn, Facebook and Twitter

JdPEk1uhPy

  • Customer Success Specialist

    2 weeks ago

    Remote, Canada 76cf907c-ce6a-4a26-a1c6-994cf244068d Full time $60,000 - $90,000 per year

    About CoVetCoVet is an AI copilot application built to assist veterinary professionals by saving them time and allowing them to focus more on animal care—or even get home on time. We are a small, passionate, and agile team with a strong mission to improve the veterinary industry through innovative technology.About the roleThe Customer Success Specialist is...

  • Customer Success Specialist

    2 weeks ago

    Remote, Canada Trellis Full time

    **About Trellis** Trellis is a B2B SaaS company that provides an AI-powered software platform for eCommerce merchants to generate more demand for their products. We use the latest advancements in artificial intelligence and automation to drive profitable sales for our clients. Our software platform currently supports marketplaces like Amazon and Google...

  • Customer Success Specialist

    2 weeks ago

    Remote (Canada) CoVet Full time $60,000 - $80,000 per year

    About the roleThe Customer Success Specialist is responsible for ensuring that our clients are successfully onboarded, adopt our solutions effectively, and derive maximum value from our products. This role requires a proactive, solution-oriented approach to addressing customer needs and challenges, and will involve regular communication, troubleshooting, and...

  • Training Success Specialist

    7 days ago

    Remote, Canada Prosci Canada Full time

    Training Success Specialist **Role Summary** As Training Success Specialist supporting Prosci’s portfolio of training programs, you will partner with Instructors to ensure a positive participant experience. You will be responsible for meeting individual participant needs, and facilitation of virtual delivery platforms and problem-solving program issues...

  • Customer Success Manager

    2 weeks ago

    Remote, Canada iQWeb Solutions Inc. Full time

    **About us** We are professional, data-driven, customer-centric, and our goal is to Our goal is to be a trusted partner for businesses of all sizes, helping them navigate the ever-changing data driven digital landscape with confidence and ease.. Our work environment includes: - Flexible working hours - Casual work attire - Growth opportunities We are a...

  • Customer Success Associate

    4 days ago

    Remote, Canada Amilia Full time

    **Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**: We provide an eCommerce platform for activities and...

  • Customer Success Specialist

    3 days ago

    Remote, Canada Cool Cleans Full time $40,000 - $80,000 per year

    OverviewWe are a premium commercial cleaning company, dedicated to delivering exceptional service and maintaining hygienic, welcoming environments for offices and specific facilities. We are seeking a professional and results-driven Client Success Coordinator to build client relationships in the U.S. & Canada, support business growth, and ensure high-quality...

  • Customer Success Manager

    1 week ago

    Remote, Canada 1Password Full time

    We all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to...

  • Customer Success

    7 days ago

    Remote, Canada Care2Talk Technologies Full time $24,000 - $52,000 per year

    OverviewAt Care2Talk Health, we're reimagining primary care by combining old-school, relationship-based medicine with modern accessibility. From our in-person clinics to our virtual care platform, we make healthcare simple, friendly, and stress-free.We're looking for a Customer Success / Service Representative to be the first friendly voice people hear when...

  • Customer Success Manager

    1 week ago

    Remote, Canada Think Research Full time

    **The Company** Think Research is an industry leader in delivering knowledge-based digital health software solutions. Our mission is to organize the world’s health knowledge so everyone gets the best care. We create cutting-edge, evidence-based healthcare technology solutions that support the clinical decision-making process, standardize care, and improve...