Telecommunications Technical Support Specialist

1 day ago

London, Ontario, Canada Insight Global Full time $60,000 - $80,000 per year

JOB DESCRIPTION

Insight Global is seeking a Telecommunications Technical Support Specialist to join one of our top higher education clients in the London, ON area. This role involves managing and directing incoming calls to the university's call centre, resolving potential billing issues with the telecommunications provider, and assisting with troubleshooting and testing Cisco-related concerns in collaboration with the networking team. Responsibilities include: handling Tier 2 and Tier 3 support requests, overseeing the PSTN renewal process, and adapting to an ever-changing, unpredictable environment while ensuring efficient and effective problem resolution with excellent customer service.

REQUIRED SKILLS AND EXPERIENCE

-Experience as a Zoom Application Administrator, including familiarity with AI-driven components.

-Hands-on experience in Cisco environments, specifically CUCM versions 12.5 and/or 15.

-Proven ability to act as a point of contact and liaison with telecom providers (e.g., Bell Mobility), including problem-solving and billing management.

-Previous involvement in the roll-out of a new call center, covering configuration, deployment, administration, and wallboard setup (UCCX experience strongly preferred).

-Minimum 5 years of customer service experience with a strong focus on client satisfaction.

-At least 3 years of experience in telecommunications, demonstrating a solid technical background.

NICE TO HAVE SKILLS AND EXPERIENCE

-help desk / ticketing experience

-tier 1 help desk support experience

  • Technical Innovation Specialist

    1 week ago

    London, Ontario, Canada SNDL Inc. Full time $60,000 - $80,000 per year

    Work LocationLondon FacilityAbout The RoleTechnical Innovation Specialist will report directly to the Technical Innovation Manager and is responsible for supporting various types of R&D projects, including those related to formulation, product development, process development and stability studies. The Technical Innovation Specialist works closely with the...

  • Technical Innovation Specialist

    1 week ago

    London, Ontario, Canada SNDL Inc. Full time $40,000 - $70,000 per year

    Work LocationLondon FacilityAbout the RoleTechnical Innovation Specialist will report directly to the Technical Innovation Manager and is responsible for supporting various types of R&D projects, including those related to formulation, product development, process development and stability studies. The Technical Innovation Specialist works closely with the...

  • Technical Support Specialist

    3 days ago

    London, Ontario, Canada Kelly Full time $29,864 - $46,608 per year

    Kelly has partnered with our client in the banking and financial services industry to recruit for a Service Availability Representative in London, Ontario.Job ID:56809Job Title:Service Availability Reps Unilingual IDuration:Dec. 15/25 to Dec. 14/27Hours:Rotating Shifts: Changes every 2 weeks 24X7X365, Shift rotation that could include evenings, weekends or...

  • Technical Specialist

    4 days ago

    London, Ontario, Canada AlphaKOR Full time US$50,000 - US$80,000 per year

    This is a remote position in London Ontario. We are looking for a technician to work from home but is able to be dispatched to our client locations in the area when required.About Us:AlphaKOR was founded in 1995 and specializes in simplifying information technology to help our customers succeed. We combine these technologies into a managed service to provide...

  • Technology Support Specialist

    3 days ago

    London, Ontario, Canada Western University Full time $61,250 - $72,020 per year

    Classification & Regular HoursHours per Week: 35 Salary Grade 13: $61,250 - $72,020, commensurate with experience.About WesternSince 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social,...

  • Product Support Specialist

    1 week ago

    London, Ontario, Canada Alimentiv Full time $46,500 - $77,000 per year

    As a Product Support Specialist, you serve as a link between user feedback and actionable solutions. This role will work cross-functionally to help our front-line Image Services (Service Desk) team supporting clinical research sites, Sponsor facing Project Management teams, and the internal Product Development and Technical assembly teams to ensure timely...

  • Product Support Specialist

    2 days ago

    London, Ontario, Canada Alimentiv Full time $60,000 - $90,000 per year

    As a Product Support Specialist, you serve as a link between user feedback and actionable solutions. This role will work cross-functionally to help our front-line Image Services (Service Desk) team supporting clinical research sites, Sponsor facing Project Management teams, and the internal Product Development and Technical assembly teams to ensure timely...

  • Client Support Specialist

    2 weeks ago

    London, Ontario, Canada London Health Sciences Centre Full time $60,000 - $90,000 per year

    Posting PeriodOpen: October 15, 2025Deadline: October 21, 2025Non-UnionDepartment NameHelp Desk & Desktop SupportClient Support Specialists are responsible for troubleshooting first level requests/calls from hospital staff and physicians. Calls are taken either directly by telephone or redirected through a queue for onsite support. They resolve basic...

  • Technical Support Representative

    3 days ago

    London, Ontario, Canada TekStaff IT Solutions Full time $35,000 - $50,000 per year

    SUMMARY OF DAY TO DAY RESPONSIBILITIES:Job Description / Accountabilities:The primary accountability of this position is to provide first level technical support. Key responsibilities include:(1) Respond to a variety of inbound colleague calls/emails(2) Ensure accurate and detailed problem documentation/ticketing(3) Provide timely escalation and follow-up...

  • Biotron Technical Specialist

    2 weeks ago

    London, Ontario, Canada Western University Full time $60,000 - $80,000 per year

    About WesternWith an international reputation for success, Western ranks as one of Canada's top research-intensive universities. Our research excellence expands knowledge and drives discovery with real-world application. Western also provides an exceptional employment experience, offering competitive salaries, a wide range of employment opportunities and one...