Customer Service Manager

12 hours ago


Vancouver, Canada La Glace Full time

Minimum 2 Year Commitment
- Food Safe Certification

The Full Time, Customer Service Manager is responsible for developing and growing the front of house team as the first line of contact for customers.

**Responsibilities**:

- Lead store engagement, deepen relationships with customers, drives sales and awareness of La Glace and our product.
- Plan and forecast monthly sales goals
- Working closely with Kitchen Manager for product, scheduling staff, setting up work area and visual elements in store.
- Accurately and efficiently conduct administrative tasks such as payroll, policy and procedural updates

Desired Skills
- Excellent listening, negotiation, interpersonal and customer experience skills.
- Outstanding communication skills, both written and oral, in person and on the phone.
- Ability to work with a diverse team and adaptable to different learning methods
- Excellent organizational and process management skills, ability to set priorities, and responsiveness to customer requests.

**Job Types**: Full-time, Permanent

**Salary**: From $48,500.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Weekend availability

Supplemental pay types:

- Bonus pay

Application question(s):

- You are able to maintain a flexible schedule to accommodate store hours and staffing needs.

**Experience**:

- Management: 1 year (required)

Work Location: In person



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