Team Lead Concierge

6 days ago

Vancouver, Canada FirstService Residential Full time

**About FirstService Residential**:

- FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
- Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.
- **Experience being part of a high-performing team with a fulfilling career in property management with FirstService Residential.**

**Job Overview**:

- As a Concierge, you are the “face” of the high-end residential properties. You are responsible for greeting all residents and visitors with a warm smile, and doing the utmost to ensure that residents are provided with a high standard of customer service, while ensuring the property stays safe and secure. Our most successful Concierges have a very strong Customer Service background with a passion for going above and beyond and an innate ability to problem solve and diffuse sticky situations.
- **Shifts Available**:
Monday to Friday
- 8am - 4pm

**Skills and Qualifications**:

- Previous experience with strata/rental buildings
- At least one year of direct/in person Customer Service Experience is required
- Excellent written and oral command of the **English **language is necessary in order to be able to work efficiently and communicate appropriately with our clients and our support staff.
- Strong computer skills are a requirement for use of the various fob, camera, and other computer systems.
**Driver's License and access to a vehicle are required as the building is a 45min walk from nearest bus stop. **

**Physical Requirements**:

- Ability to patrol the property including stairs, hallways, interior, and exterior.
- Ability to safely receive, store, and handle standard packages received from couriers and carriers
- Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)

**What We Offer**:

- As a full-time associate, you will be eligible for employer paid health & dental, time off benefits, access to our Employee Assistance Plan, and Tuition Reimbursement Program.
- **Compensation**:

- $22.00 - $24.00 per hour.
- Please ensure to include a copy of your resume, highlighting your qualifications and the reasons why you think you would be a good fit for our company.
IN2018

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