Guest Service Agent

1 week ago

Canmore, Canada Basecamp Property Management Ltd Full time

**Guest Service Agent**

Basecamp Resort, Canmore

**About Basecamp**

Basecamp Resorts is a rapidly growing boutique chain of hotels based in Canmore, Alberta and Revelstoke, British Columbia. We are a younger and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

**Position Overview**

We require a full-time and part-time guest service agent for our properties who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for the same drive and commitment.

**Salary**: $18.00-$20.00 per hour

Full-time/Part-time/Permanent

Shifts: 8-hour

**Key Responsibilities**
- Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attraction.
- Complete the registration, check-in, and check-out procedures.
- Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
- Promptly answer the telephone-using positive, professional fluently in English.
- Utilize the company computers and reservation software to input and receive information.
- Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
- File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
- Assist our housekeeping team, fulfilling guest requests when required.
- Maintain a clean “guest ready” working environment.

**Skills and Experience**
- Ability to effectively deal with internal and external customers.
- Ability to read, listen and communicate effectively in English; both verbally and written.
- Ability to accurately input information using Hotel Property Management Software.
- Must be flexible to work various shifts throughout the week.
- Must have the mobility to climb stairs throughout the day and be able to lift 40lb.

**Requirements**:

- Fluent in English, bilingual is an asset.
- Computer and Microsoft skills are a must.
- Please submit a cover letter and resume

**Why Work for Us?**
- We offer staff accommodation
- We have a health benefits plan
- Family and Friends discount at Basecamp
- We offer competitive wages
- There is room for advancement in our growing company
- We have a friendly atmosphere
- We believe in working hard and having fun

**COVID-19 considerations**:
Please note that Basecamp Property Management Ltd. is a fully vaccinated workplace, all employees must be fully vaccinated or have a medical exemption.

**Salary**: $18.00-$20.00 per year

  • Guest Service Agent

    1 week ago

    Canmore, Canada Lodges at Canmore Full time

    **The Lodges at Canmore is looking for a Full-Time or Part-Time Guest Service Agent to join our team immediately.** **Front Desk** Our guest service department is looking for positive and upbeat individuals with a desire to deliver outstanding customer service to our guests. Primary responsibilities include registering and checking-out guests, making and...

  • Guest Service Agent

    19 hours ago

    Canmore, Canada Solara Resort and Grande Rockies Resort by Bellstar Hotels & Resorts Full time

    **We're always looking for amazing people to join our team. Here at Bellstar, we “think like a guest, and act like an owner”, and look for team members who try to make every stay an unforgettable experience for guests.** The Guest Service Agent plays an important role as the first person who greets our guests. Guest Service Agents need to act with...

  • Guest Service Agent

    4 days ago

    Canmore, Canada Basecamp Resorts Full time

     Guest Service AgentBasecamp Properties, CanmoreAbout Basecamp Resorts & EverwildBasecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Everwild Nordic Spa and...

  • Guest Service Agent

    4 days ago

    Canmore, Canada Basecamp Resorts Full time

    Guest Service Agent Basecamp Properties, Canmore About Basecamp Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and with many more on the way. We are a young and energetic team driven by our values and providing our guests with an...

  • Guest Service Agent

    7 days ago

    Canmore, Canada Falcon Crest Lodge Full time

    Guest Service Agents are responsible for providing outstanding service to all our guests throughout their entire stay. **Job duties of this position include**: - Greeting customers with a warm and engaging smile. - Completes the registration, check-in, and check-out procedures, ensuring all guest information is accurate and up to date. - Computes bills and...

  • Guest Service Agent

    2 weeks ago

    Canmore, Canada Basecamp Property Management Ltd Full time

    **Guest Service Agent** Basecamp Properties, Canmore **About Basecamp** Basecamp Resorts is a rapidly growing boutique chain of hotels based in Canmore, Alberta and Revelstoke, British Columbia. We are a younger and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously...

  • Guest Services Supervisor

    7 days ago

    Canmore, Canada Blackstone Mountain Lodge Full time

    **Overview** We are seeking a dedicated and enthusiastic Guest Service Supervisor to join our team in providing exceptional hospitality experiences for our guests. As the first point of contact, you will play a crucial role in ensuring that every guest feels welcomed and valued. This position requires strong communication skills, attention to detail, and a...

  • Guest Service Agent

    4 days ago

    Canmore, Canada Spring Creek Vacations Full time

    **REQUIREMENTS** This position requires individuals to have a pleasant phone manner, excellent communication and people skills, and good computer skills. Knowledge of the surrounding area and attractions is a definite asset. A willingness to work a mix of days, evenings and weekends is required, depending upon the schedule. **DUTIES** The duties of this...

  • Golf Services Agent

    2 weeks ago

    Canmore, Canada Stone Creek Resorts Full time

    **Golf Services Agent** Stone Creek Resorts Inc. are the world-class golf resorts in the most beautiful natural surroundings, Silvertip Resort in Alberta, and Eagle Ranch Resort in British Columbia. The defining features of our resorts have their foundation in the values; striving to provide an extraordinary experience to our guests is crucial. Our service...

  • Front Desk Agent

    19 hours ago

    Canmore, Canada H2 Canmore Lodging Full time

    **We are seeking a full-time Guest Service Agent.**Shifts will vary from 7 am to 11pm.** Looking for an experienced, dependable "Guest Service Agent" with fantastic customer service skills and attention to detail. You will be providing excellent first impressions to guests whilst ensuring highest level of guest service and following standards and procedures....