Guest Service Agent

2 weeks ago

Canmore, Canada Falcon Crest Lodge Full time

Guest Service Agents are responsible for providing outstanding service to all our guests throughout their entire stay.

**Job duties of this position include**:

- Greeting customers with a warm and engaging smile.
- Completes the registration, check-in, and check-out procedures, ensuring all guest information is accurate and up to date.
- Computes bills and assists guests in making payments.
- Promptly answers the telephone-using positive and clear communication.
- Checks on any unresolved departures.
- Reviews special requests for incoming arrivals, communicating promptly with Housekeeping any special requests.
- Keeps front desk and lobby area tidy.
- Observe and report security issues to management immediately.
- Remains calm and alert, especially during emergency and/or heavy hotel activity.
- Fields guest complaints and inquiries.
- Actively engages in the signature training program.
- Completes daily check lists and clearly communicate through daily pass on with colleagues.
- Recommend and book activities and restaurants.

**Prerequisites**:
**Education**:
Must have minimum high school diploma or equivalent. Must have excellent verbal, written and computer system skills.

**Benefits & Perks**:

- We offer competitive wages with a wage increase after 3 months, 6 months and annually based on the results of a performance review.
- We have a comprehensive group medical plan after 6 months of full-time employment.
- Discounts at all sister properties, in Canmore, Calgary, and Whistler.
- Referral bonus where you can earn up to $500 per referral.
- Summer bonus program

We provide fully furnished subsidized shared accommodation all within walking distance to work for only $15/day. The units consist of apartments, condos, and houses with 2-3 bedrooms. All units are equipped with their own bathroom/s, full sized kitchen, and in-suite laundry. All bedrooms and living rooms are fully furnished with the essentials, including free internet and cable. Occupancy in the units is limited to ensure a comfortable living environment. Smaller units have a maximum of 2-3 people with 1 bathroom and the larger units have a maximum of 4-5 people with 2-3 bathrooms.

Clique Hotels & Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

**Salary**: $18.00-$19.95 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay
- Retention bonus

Ability to commute/relocate:

- Canmore, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Front desk: 1 year (required)

Work Location: In person

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