Division Chief, Administrative Services

**JOB TITLE**:Division Chief, Administrative Services

**DEPARTMENT**:Community Services

**POSTING NUMBER**:106807

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:40 hour workweek

**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of Fire Headquarters.

**SALARY GRADE**:23

**HIRING SALARY RANGE**:$142,985.00 - $160,858.00 per annum

**MAXIMUM OF SALARY RANGE**:$178,731.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:August 13, 2025

**CLOSING DATE**:September 17, 2025

**AREA OF RESPONSIBILITY**:

- Reporting to the Deputy Fire Chief, this role is responsible to provide leadership and guidance to support strategic initiatives within Fire & Emergency Services. Accountable to manage people, resources and provide decision-making that impact significant programs, processes, policies and practices to meet the Service Plan. Accountable for business planning, financial management, trending, service planning, research and project management planning and execution. Provide oversight on capital budget analysis and manages the office administration staff. Strategic projects including, but not limited to departmental master planning, developing and maintaining community risk assessments, business plan mapping for future operational and capital requests and overseeing significant departmental and corporate initiatives.

**OPERATION STRATEGY**
- Oversee the planning, implementation, execution and evaluation of administration and business services initiatives that improve on business processes and sustain high-levels of customer service.
- Work on special projects that support strategic direction that integrate with the Fire Master Plan.
- Implement corporate projects and initiatives as approved by CLT and or Council.
- Analyze operational efficiencies and cost effectiveness to implement innovative strategies, policies and procedures that will harmonize with Fire Services.
- Contribute as a member of the fire management team in the formulation of philosophy, mission, corporate goals and objectives related to the provision of excellent services and programs.

**TEAM LEADERSHIP**
- Manage, coach and provide guidance to promote effective employee relations and encourage increased morale, innovation and productivity to meet the goals and objectives.
- Conduct performance management formal process and annual reviews.

**CUSTOMER SERVICE**
- Liaise and interact with agencies, other Fire Services, public and private sector organizations, departments and stakeholders to exchange information and acquire knowledge.
- Provide expertise and guidance to internal and external stakeholders on specialized enquiries and convey complex issues to influence decision-making.

**RELATIONSHIP MANAGEMENT**
- Build and foster strong working relationships and collaborative arrangements with internal and external customers, stakeholders, business and community leaders, sponsors, public and media to meet the Service Plan goals and objectives.

**CORPORATE CONTRIBUTION & STASTICAL ANALYTICS**
- Anticipate, assess and evaluate internal and external risk factors that affect the organization such as technological and organizational practices and recommend business strategies to control risks and improve quality of services and efficiencies.
- Prepare business reports using data to make qualitative and quantitative recommendations for future changes and development opportunities.
- Maintain knowledge of all laws, regulatory, judicial mandates, ordinances, legislative various acts, codes and by-laws set out by Federal, Provincial or Municipal levels of government.

**BUDGET AND BUSINESS SERVICES MANAGEMENT**
- Lead departmental budget process and liaise with Finance and internal stakeholders in accordance with all applicable City financial and budgeting policies.
- Produce financial forecast reports to ensure budget compliance.
- Monitor and control the budget, ensuring approvals and spending are consistent with operating objectives to ensure budget compliance.
- Collaborate with Business Service departmental group for integration opportunities and shares cost effectiveness approaches for seamless financial reporting.
- Develop and analyze multi-year capital budget plans and provide financing options for all programs and prepare forecasts and cash flows for each portfolio.
- Lead new departmental procurement initiatives in accordance with City policies and procedures.

**TEAMWORK AND COOPERATION**
- Ability to foster engagement, debate and discuss building of consensus to achieve Service Plan goals and objectives.
- Represent the Fire Chief and Fire and Emergency Services on committees and corporate projects.
- Ability to work collaboratively within a team environment to achieve Service Plan goals and objectives while respecting diverse cultural backgrounds and perspectives.
- Demonstrate success developing and implementing multi-faceted Service Plans