Administrative Service Representative

Administrative Service Representative

Human Services – Social Development, Planning and Partnerships

Status: 1 Temporary Full Time (up to 12 Months)

Salary Range: $50,287 – $59,025 per annum

Hourly Range: $27.63 – $32.43 per hour

CUPE LOCAL 966

Work Mode: Onsite – 5 days per week (Monday to Friday)

Location: 10 Peel Centre Drive, Brampton

Hours of Work: 35 hours per week

Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.

At Peel Region, we can create lasting impact, together.**

Who we are: The Social Development, Planning and Partnerships division works collaboratively with our community partners and multiple divisions within the Human Services department to enhance effective service delivery, identify gaps in services and efficiencies, and plan, influence and create solutions that positively impact the residents of Peel. We achieve this through program priorities including Poverty Reduction, Community Investment and Community Safety & Well-being. We provide services such as research, analysis, data analytics, technology, recoveries, appeals, eligibility review, business and policy support, training and development, planning, evaluation, continuous improvement, document services, and project expertise.

The Role: You will provide administrative support services to Human Services and the Social Development, Planning and Partnerships Division 

What you will do in this role: 

• Conducts all third-party checks for various programs within Human Services
• Supports assignment of client cases as required
• Process mail within Human Services
• Book clients into sessions, workshops, and one on one appointments as required
• Format letters, calendars, reports, memos, charts, statistics, Power Point presentations etc. as required
• Complete client checks on relevant databases
• Executes all purchase of service/contracts for Human Services
• Complete statistics/charts for Human Services Programs at established daily, weekly, monthly intervals
• Process time and absent entries for Human Services; provide timely responses to inquiries and escalate as necessary
• Populate/edit schedules for Human Services client sessions, worker appointments and staff training sessions
• Print appointment schedules daily or as required
• Book, cancel, and reschedule Human Services appointments and notify clients as required
• Action requests from provincial data bases, administrative mail boxes, as well as community partners, and agencies
• Prepare monthly reports
• Perform administrative functions such as photocopying, room bookings, mail outs, maintain and update various data bases, booking and managing equipment, and sending invitations through Outlook
• Coordinate referrals to internal and external partners
• Administrative support to Human Services supervisory team

What the role requires:

• Completion of secondary school diploma or educational equivalent, with at least one year administrative or customer service experience
• Intermediate knowledge of multiple computer applications, including, but not limited to MS Office, Human Services software/technologies, and the ability to adapt to technology changes
• Data entry skills

Skills/Abilities: 

• Organizational skills to prioritize work and function within established office routines
• Ability to work in a team environment
• Ability to learn, retain and adjust priorities to meet the needs of a continuously changing environment
• Ability to work in a fast pace environment with continuously changing priorities and multi-task
• Ability to work independently, with minimal supervision
• Excellent Customer service skills
• Good interpersonal skills
• Problem solving skills
• Strong communication skills, written and verbal, with proficiency in English
• Ability to exercise judgement to support good decision making
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Preference will be given to qualified candidates who are currently in the bargaining unit. This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.

Perks @ Peel and why you will love working for us:

• % in lieu of benefits
• Voluntary enrolment into OMERS pension plan (where applicable) 
• Supportive leadership and a culture of respect and inclusion 
• Access to tuition reimbursement (where applicable) and learning and development resources

Be bold. Think big. Join us.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We're working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we've been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it's impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg- 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.