Customer Experience Representative

1 week ago

Victoria, Canada Origen Air Systems Ltd. Full time

At Origen Air, we believe that nature always wins. That's why we've harnessed the power of nature to restore biological balance to indoor spaces.

We are an early-stage, clean-tech startup dedicated to scrubbing pollutants out of indoor air with genetically enhanced plants. We aim to maximise human health and productivity while significantly lowering our clients' energy costs.

Origen Air is proud to be an Equal Opportunity Employer. We value and celebrate diversity, and are committed to making an inclusive environment for all employees.

Overview:
We are looking for a Customer Relationship Executive who should be able to provide exceptional customer service to our current and prospective customers and assist our sales and marketing team. Your duties will include; working with Origen Air’s Chief Development Officer and building lasting relationships with customers.

Roles and Responsibilities:

- Achieve company growth through the acquisition of new customers.
- Meet or exceed outreach and sales targets outlined by Origen Air.
- Build and maintain strong relationships with customers by visiting installation sites and maintaining units. *Mileage will be paid*
- Provide exceptional customer service to current and prospective customers.
- Prepare contracts and necessary documents for customers.
- Diligently update the CRM, to stay current on leads and follow-ups.
- A strong desire to learn, contribute and be a part of a growing company.

Work Environment:
Origen Air has been incorporated for just over three years. As a young company, we are strongly committed to hard work, creativity, and having fun while producing results. Furthermore, there are opportunities to develop materials and work on projects depending on your interests.

You Are:

- Currently enrolled at a post-secondary institution or possess an undergraduate degree in marketing, sales or business administration.
- Legally entitled to work in Canada (i.e. Canadian citizen, permanent resident or person who has been granted refugee status).
- Interested in environmental sustainability, workplace health and wellness, and client discovery and success.
- A self-starter with the ability to manage and execute with mínimal supervision.
- Possess knowledge and are passionate about plants.
- Passionate about Customer Service.

**Salary**: $17.00-$19.00 per hour

**Benefits**:

- Casual dress
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- No weekends
- Overtime

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

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