Services Assistant

Please note: this is a temporary 25 hour/wk position and has the potential to become a permanent Casual position at the conclusion of the contract & probationary period.

**What kind of person are you?? Is this you?**
- A genuine love to read anything from books to newspaper to online information, etc.
- A sincere interest in interacting with the public
- A flare for providing great customer service
- Tech savvy with a working knowledge of office equipment
- A keen interest to learn new things daily

The above is a perfect description of you Come join our team

**UNION AFFILIATION**:CUPE 3120

**PURPOSE**:
The Services Assistant is responsible for providing a welcoming and supportive environment that is conducive to the learning and service needs of the members of our community.

**ACCOUNTABILITIES**:
1. Provides direct public services, including readers’ advisory, to increase community use of the Library.

2. Promotes branch services through displays and promotional materials to increase community use of the Library’s collections and programs

3. In partnership with the Technician, promotes and participates in programs and partnerships including but not limited to, book clubs, home service, outreach activities, reading support, and tours of the Library to meet the needs of the community.

4. Assists in collection maintenance to ensure the collection meets the needs of the community.

5. Assists with the implementation of initiatives as required.

6. Performs opening and closing duties as required.

7. Orders, records and maintains supplies to ensure an efficient use of the Library resources.

8. Provides clerical functions, as required, to meet the needs of the branch.

9. Assists with volunteers, co-workers and partners to optimize community impact.

10. Assists in maintaining the library website as the portal to library services, collections, and programs.

11. Demonstrates a good working knowledge of the full range of collections, programs, and services offered by the library.

12. Provides assistance to library patrons in a manner that is warm, welcoming and respectful.

13. Staffs community outreach activities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Additional duties, responsibilities and activities may be assigned from time to time as necessary.

**MASTERY**_**:_

The position requires:
1. Grade 12 or equivalent.

2. Proven interpersonal, communication and customer engagement.

3. Appropriate knowledge, experience and skills that are up to date and relevant to the duties of the position.

4. Commitment to superior customer service.

5. A commitment to the Internal Responsibility System.

6. Must undergo a successful Criminal Records Check.

**Application Information**:
**Other Information**:
For more information on the Thunder Bay Public Library, please visit our website at:
The personal information obtained under this job posting is collected under the authority of the Public Libraries Act, 1984 and will be used to assess qualifications of applicants. Questions about this collection should be directed to the Chief Executive Officer.

The Thunder Bay Public Library is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process, if you require accommodation at any time throughout the recruitment process, please contact the HR Manager.

**Job Types**: Part-time, Fixed term contract
Contract length: 4 months

Pay: $27.17 per hour

Expected hours: 25 per week

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Monday to Friday

Work Location: In person

Application deadline: 2024-11-21