Student Services Assistant

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Apply By: Monday, December 15, :59 pm EST

Student Services Assistant - Bilingual (English/French) We provide the training

Job ID:

236463

Posting status:

Open

Organization:

Ministry of Colleges, Universities, Research Excellence and Security

Division:

Student Financial Assistance Branch

City:

Thunder Bay

Position(s) language:

Bilingual English/French

Job term:

1 Temporary seasonal recurring contract up to 10 months

Job code:

08OAD - Office Administration 08

Salary:

$ $31.31 Per hour*

*Indicates the salary listed as per the OPSEU Collective Agreement.

Step into a role where your impact makes all the difference in a student's journey

We provide an 8-week training program to help you be successful in this role.

About the job

In this role you will acquire knowledge through supported training on student financial assistance programs, policies and procedures, relating to loans, grants, bursaries/awards, and scholarships. Come and make a difference, help students access vital financial aid, ensuring they can pursue their education and achieve their dreams

Interested in learning about student services and this role?

Join our information session on Thursday, December 4 at 12 PM to learn about the position, the ministry, and the branch. Please register. Attendance is optional and will not influence the screening and selection process.

What you bring to the team
Mandatory

• You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Customer focus skills

You can:

• provide optimum service, explain information and meet customer needs resulting in a positive experience
• interact tactfully and courteously with the students, parents, staff, MPPs, and financial aid representatives
• explain guidelines and procedures, write concise correspondence, and apply empathy and patience to every customer

Thinking skills

You can:

• probe for information, assess situations, and take appropriate actions to resolve OSAP application and eligibility inquiries
• independently interpret and apply legislation, directives and policies related to financial aid
• provide information and assistance on student loans, bursaries, grants, and scholarships

Team collaboration skills

You can:

• work well with colleagues in a team environment
• assist in training new or temporary staff and sharing skills and knowledge with members of the unit
• assist with various other shared clerical tasks (i.e. receive and distribute mail, data entry of forms and applications etc.)

Computer skills

You are proficient with:

• Microsoft Office, database programs, and can calculate manually and navigate online computer software programs

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer

In this bilingual seasonal role, you will be compensated, in addition to your salary as follows:

• 4.6% of gross pay in lieu of statutory holidays
• 5.75% of gross pay in lieu of vacation
• supplementary Health and Hospital (SH&H) Plan (which includes vision care and hearing aid benefits), Dental Plan, and Basic Life Insurance Plan.
• accrual of attendance credits at the rate of 1.25 days per calendar month of full attendance to be used in the event that an employee is unable to attend to work for reason of illness or injury
• you may, at your expense, participate in the OPSEU Pension Plan

The OPS also offers:

• an Employee and Family Assistance Program, which provides confidential counseling services
• inclusive counselling services, which provides confidential mental health support from professionals belonging to diverse communities

Additional information:

Apply by:

Monday, December 15, :59 pm EST

Position details:

• 1 Bilingual English/French Temporary - Seasonal, duration up to 10 months, 189 Red River Rd, Thunder Bay, North Region

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 3.7

Category:

Administrative and Support Services

Posted on:

Monday, November 24, 2025

Note:

• This ad is also available in French.
• C-TU-236463/25

How to apply:

• You must apply online.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Read the job description to make sure you understand this job.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

• If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together

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